@yamkelamadlala
Front Desk Receptionist at Luxe Hotels & Resorts, managing guest bookings, check-ins, payments, and front-office records.
South AfricaAt Luxe Hotels & Resorts, I welcomed guests and provided front-desk customer service, managing check-ins and check-outs.
I handled reservations, room allocations, and booking enquiries, and answered calls, emails, and walk-in enquiries.
I processed payments, maintained guest accounts and records, and coordinated with housekeeping and maintenance to support guest satisfaction.
Work history, roles, and key accomplishments
Luxe Hotels & Resorts
Jul 2023 - Feb 2026 (2 years 7 months)
Welcomed guests and provided professional customer service at the front desk. Managed guest check-ins and check-outs, handled reservations, and processed payments.
Degrees, certifications, and relevant coursework
Diploma, Hospitality Management
2021 - 2023
Diploma in Hospitality Management from Durban University of Technology from 2021 to 2023.
National Senior Certificate, General
2018 - 2020
National Senior Certificate from Tholang Senior Secondary School from 2018 to 2020.
Software and tools used professionally
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