Yamila Surraco
@yamilasurraco
Proactive, organized, and bilingual medical interpreter
What I'm looking for
As a bilingual medical interpreter, I facilitate clear and accurate communication between healthcare providers and patients in English and Spanish. I have developed active listening and empathy skills through my customer service experiences, which I hope to use in my future workplace.
With a strong background in customer support, I have honed my skills in troubleshooting technical issues, addressing billing concerns, and guiding customers through product offerings. I focus on building positive relationships, striving to deliver a seamless experience while meeting customer needs and company goals.
I am currently studying Google IT Support and Visual Elements of UX/UI Design, expanding my skills in IT and design. I am a proactive, organized, and responsible person, always with the best disposition to do my work.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Alorica
Nov 2022 - Jan 2023 (2 months)
Provided essential support by assisting customers with billing queries, resolving basic IT issues, and promoting sales.
Bilingual Medical Interpreter
Elite Language Services
Jul 2022 - Aug 2022 (1 month)
Facilitated clear and accurate communication between healthcare providers and patients in English and Spanish, ensuring cultural sensitivity and high-quality care.
Education
Degrees, certifications, and relevant coursework
Yamila hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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