Mauro Rafael Rovera García

Provided technical support in a remote setting, addressing and resolving customer issues efficiently. Trained new team members on company-specific software applications and supported hardware roll-outs.

Translated documents from English to Spanish for the UN Uruguayan Battalion, providing real-time interpretation support to enhance negotiations and foster cultural understanding. Maintained high linguistic standards through rigorous proofreading and editing processes.

Handled customer inquiries in a chat center environment, providing exceptional bilingual support. Managed escalated calls and maintained a positive work atmosphere during high-stress situations.

Captured portraits and event photographs for guests, delivering high-quality images under tight deadlines. Edited and published photographs for promotional use.

Assisted customers in locating products and managing store systems. Performed various tasks including dishwashing and waitstaff duties within the hotel.

Served as a tourist guide in English and Spanish at Uruguay's premier theater, gaining valuable industry experience and applying learned concepts in real-world situations.

Studied Tourism, focusing on Tourist Guide and Itineraries Design.

Completed Mandarin Chinese Level I and II, focusing on language proficiency and cultural understanding.

Completed a Mandarin Chinese / HSK 3 Course, focusing on immediate use. Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.

Achieved First Certificate in English Language, enhancing communication skills and customer satisfaction.