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Jimena Silvera

@jimenasilvera

Customer Care Agent at Alorica who supported international customers and handled sales and retention.

At Alorica, I provided bilingual support to international customers, resolving complex inquiries and achieving strong customer satisfaction metrics.

I also handled sales and customer retention, using communication and negotiation to reduce service cancellations. In freelance customer-facing roles, I worked in direct customer care and POS operations.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Alorica

Nov 2024 - Sep 2025 (10 months)

Provided high-quality bilingual support to international customers, resolving complex inquiries and achieving outstanding satisfaction metrics. Managed sales and customer retention processes through persuasive communication and negotiation techniques.

Customer Service Sales Retention Negotiation Communication Skills Conflict Resolution Teamwork KPI Management

Customer-Facing Roles

Freelance

Jan 2022 - Dec 2024 (2 years 11 months)

Independent experience in direct customer care and cash register operations (POS), building key skills in active listening, multitasking, and immediate troubleshooting.

Customer Service POS Operation Active Listening Multitasking Troubleshooting