I've supported international hotel guests at Hotel Sol Bol in Croatia, managing reservations, payments, guest records, accommodation sales, and daily front-desk coordination. I use calm problem-solving and clear communication to prevent issues before they escalate.
Previously, I provided bilingual English-Spanish candidate support for Amazon through Alorica, guiding users through hiring, onboarding, documentation, assessments, and account issues using Salesforce and internal platforms. I also built hands-on customer service and administrative support experience at Librería Trazo while developing my skills in data engineering, artificial intelligence, UX/UI, and digital design.
