Yaj Beegoo
@yajbeegoo
Service delivery manager and technical lead driving reliable IT operations.
What I'm looking for
I am a service delivery manager and technical specialist with strong hands-on experience across Windows, Linux and cloud platforms, focused on operational excellence, incident/change/problem management, and customer-oriented outcomes.
I have led 24/7 engineering teams, coordinated cross-region collaboration with French and Indian teams, and provided L3 technical support while driving SLA and contractual commitments at Accenture and Serviqual.
Certified in ITIL v4 and Azure administration, I combine systems engineering (Windows Server, Active Directory, Hyper-V), cloud experience (Azure, AWS), automation (PowerShell, Terraform) and people management to reliably deliver technical transformation and continuous improvement.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Serviqual Ltd.
Dec 2023 - Present (1 year 10 months)
Manage operational service delivery and processes (incident, change, problem) for a French multinational customer, collaborate with French and Indian teams, and provide L3 technical support to local teams.
Led a 10-engineer team on a 24/7 roster, overseeing change, incident and problem managers and infrastructure experts to maintain SLA compliance and drive technical transformation.
Systems and Applications Engineer
Linkbynet IO
Mar 2016 - Apr 2021 (5 years 1 month)
Provided level 0–2 support for change, incident and problem management across Windows/Linux servers, Microsoft stack, virtualization and public/private cloud platforms.
Education
Degrees, certifications, and relevant coursework
PeopleCert
ITIL v4 Foundation Certificate, IT Service Management
2022 - 2022
Awarded the ITIL v4 Foundation Certificate in IT Service Management (PeopleCert) in June 2022.
Microsoft / Pearson VUE
Microsoft Certified: Azure Administrator Associate (Legacy), Cloud Administration
2019 - 2019
Achieved the Microsoft Certified Azure Administrator Associate certification (legacy) in June 2019.
Microsoft
Microsoft Certified Professional, Information Technology
2018 - 2018
Obtained a Microsoft Certified Professional credential in August 2018.
University of Mauritius
CCNA Foundation, Networking
2013 - 2013
Completed the CCNA Foundation program through the University of Mauritius in 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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