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YB@yajbeegoo
Service delivery manager and technical lead driving reliable IT operations.
MauritiusI am a service delivery manager and technical specialist with strong hands-on experience across Windows, Linux and cloud platforms, focused on operational excellence, incident/change/problem management, and customer-oriented outcomes.
I have led 24/7 engineering teams, coordinated cross-region collaboration with French and Indian teams, and provided L3 technical support while driving SLA and contractual commitments at Accenture and Serviqual.
Certified in ITIL v4 and Azure administration, I combine systems engineering (Windows Server, Active Directory, Hyper-V), cloud experience (Azure, AWS), automation (PowerShell, Terraform) and people management to reliably deliver technical transformation and continuous improvement.
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Work history, roles, and key accomplishments
Serviqual Ltd.
Dec 2023 - Present (1 year 11 months)
Manage operational service delivery and processes (incident, change, problem) for a French multinational customer, collaborate with French and Indian teams, and provide L3 technical support to local teams.
ACLed a 10-engineer team on a 24/7 roster, overseeing change, incident and problem managers and infrastructure experts to maintain SLA compliance and drive technical transformation.
Linkbynet IO
Mar 2016 - Apr 2021 (5 years 1 month)
Provided level 0–2 support for change, incident and problem management across Windows/Linux servers, Microsoft stack, virtualization and public/private cloud platforms.
Degrees, certifications, and relevant coursework
PEITIL v4 Foundation Certificate, IT Service Management
2022 - 2022
Awarded the ITIL v4 Foundation Certificate in IT Service Management (PeopleCert) in June 2022.
MVMicrosoft Certified: Azure Administrator Associate (Legacy), Cloud Administration
2019 - 2019
Achieved the Microsoft Certified Azure Administrator Associate certification (legacy) in June 2019.
MIMicrosoft Certified Professional, Information Technology
2018 - 2018
Obtained a Microsoft Certified Professional credential in August 2018.
UMCCNA Foundation, Networking
2013 - 2013
Completed the CCNA Foundation program through the University of Mauritius in 2013.
Software and tools used professionally
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