Open to opportunities

Yaj Beegoo

@yajbeegoo

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Service delivery manager and technical lead driving reliable IT operations.

Mauritius

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What I'm looking for

I seek a role where I lead technical teams delivering reliable 24/7 services, drive cloud and infrastructure transformation, and work in a collaborative, customer-focused environment that values continuous improvement.

I am a service delivery manager and technical specialist with strong hands-on experience across Windows, Linux and cloud platforms, focused on operational excellence, incident/change/problem management, and customer-oriented outcomes.

I have led 24/7 engineering teams, coordinated cross-region collaboration with French and Indian teams, and provided L3 technical support while driving SLA and contractual commitments at Accenture and Serviqual.

Certified in ITIL v4 and Azure administration, I combine systems engineering (Windows Server, Active Directory, Hyper-V), cloud experience (Azure, AWS), automation (PowerShell, Terraform) and people management to reliably deliver technical transformation and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Manager

Current

Serviqual Ltd.

Dec 2023 - Present (1 year 10 months)

Manage operational service delivery and processes (incident, change, problem) for a French multinational customer, collaborate with French and Indian teams, and provide L3 technical support to local teams.

Service Delivery Incident Management Change Management Problem Management L3 Support ITIL Stakeholder Management SLA Management

Cluster Manager

Accenture

May 2021 - Dec 2023 (2 years 7 months)

Led a 10-engineer team on a 24/7 roster, overseeing change, incident and problem managers and infrastructure experts to maintain SLA compliance and drive technical transformation.

Team Leadership SLA Management Incident Management Change Management Infrastructure Engineering Roster Management

Systems and Applications Engineer

Linkbynet IO

Mar 2016 - Apr 2021 (5 years 1 month)

Provided level 0–2 support for change, incident and problem management across Windows/Linux servers, Microsoft stack, virtualization and public/private cloud platforms.