Yagvi Devaliya

I’m an experienced Learning & Development specialist with a track record of turning complex operational training challenges into scalable, measurable solutions. I bring rigour and ownership across the full L&D lifecycle—from day-one readiness to long-term performance improvement—especially in fast-paced international environments.

As a Learning Experience Leader at Taskus Rangreza, I trained, onboarded, and upskilled 600+ employees across new hire, cross-skill, and upskill programs for AI data operations, content moderation, and emerging technology processes. I consistently achieved throughput above 95% with quality scores in the green, while improving certification success rates from 80% to 96% and reducing nesting failure rates by 20% through targeted coaching and structured readiness assessments.

I designed and launched a New Leader Assimilation (NLA) program from scratch by partnering with Quality and Operations to close leadership capability gaps using a scalable readiness framework. I also certified and mentored 7+ trainers as a Train-the-Trainer lead, cutting ramp-up time by 20% while standardizing facilitation quality, and I share training effectiveness through Weekly and Monthly Business Reviews (WBRs/MBRs) plus post-training analytics and quality audits.

Previously at Etech Global Services, I facilitated 2-month new hire training programs covering product knowledge, compliance, sales techniques, and technical troubleshooting, and I ran On-the-Go Training (OGT) and readiness assessments ahead of go-live. Earlier, as a Customer Service Representative handling 50+ daily interactions, I built foundational knowledge that later helped me shape more relevant training content—supported by my MBA (Project Management) and Train-the-Trainer certification.