Open to opportunities

Yadira B

@yadirab

Message

Operations leader and customer advocate, leading teams to deliver compliant, technology-enabled service excellence.

United States

Message

What I'm looking for

I’m looking for a mission-driven role supporting Medicare members, where I can advocate for customers, leverage technology systems, and lead teams to strengthen service quality, compliance, and member-first outcomes.

I’m an operations leader with 8 years of customer-facing experience in fast-paced, compliance-driven environments. I’m known for explaining complex information clearly, improving customer satisfaction through direct engagement, and using process improvements to reduce issues before they escalate.

In my current role as a Station Manager, I direct operational efforts in high-traffic transit hubs, coordinate with control centers and law enforcement during emergencies, and guide junior staff through safety and customer service protocols. Previously, as a Store Manager and Front Desk Manager, I led teams, managed KPI/SLA compliance, improved client retention, and used systems like Salesforce, Google Workspace, and Microsoft Excel to support data-driven decision-making.

Experience

Work history, roles, and key accomplishments

Current

Station Manager

Current

Washington Metropolitan Area Transit Authority

Apr 2022 - Present (4 years 2 months)

Directed operations in high-traffic transit hubs, proactively resolving passenger concerns through clear communication and timely service updates. Coordinated with control centers and law enforcement during emergencies and mentored junior staff on safety and customer service protocols.

Customer Relationship Management Crisis Management Cross Functional Collaboration Stakeholder Management Team Leadership Process Optimization

Store Manager

Avocado Green Mattress

Nov 2021 - Apr 2022 (5 months)

Managed retail operations and led sales associates using personalized customer engagement to improve client experience and resolve inquiries. Analyzed sales and inventory performance to optimize product placement and represented the brand at community events.

Retail Operations Team Leadership Customer Service Product Training Sales Performance Inventory Management Data Driven Decision Making Community Outreach Process Optimization

Front Desk Manager

Equinox

Jul 2019 - Sep 2020 (1 year 2 months)

Managed front-of-house operations for a luxury fitness club, overseeing 18 staff members while delivering premium client experiences and maintaining 90% client retention. Conducted operational audits, handled cash operations, led shift briefings, and enforced safety and compliance protocols.

Front Desk Operations Team Management Client Retention Operational Audits Cash Handling Safety Compliance

Massage Therapist & Consultant

Exuberancy Corporate Wellness

Mar 2015 - Apr 2019 (4 years 1 month)

Delivered wellness strategies to 200+ clients across finance, government, and tech, providing personalized services and consistent quality of care. Partnered with HR and wellness managers to design corporate stress-relief programs aligned with organizational culture.

Massage Therapy Client Management Personalized Services