Shae Harris
@shaeharris
Customer Service & Operations leader with 16 years' experience coaching teams to deliver consistent, high-quality customer experiences.
United StatesWhat I'm looking for
I’m a Customer Service & Operations Leader with 16 years of experience and 6+ years in leadership roles, focused on coaching teams through constructive, supportive feedback while maintaining high performance in fast-paced environments. I lead with calm, clear communication and resolve escalations quickly while upholding company policies.
Most recently, I’ve served as an Inflight Lead, supervising inflight teams of up to 4 crew members and ensuring safety, service consistency, and high customer satisfaction on every flight. Previously, I managed frontline banking teams as an Assistant Manager and led store operations as a Store Manager, strengthening service quality through coaching, performance management, quality assurance, conflict resolution, training, and process improvement.
Experience
Work history, roles, and key accomplishments
Led onboard operations and supervised inflight teams of up to 4 crew members to ensure safety and service consistency. Managed real-time passenger escalations, monitored procedure and service quality, and trained new crew on safety and service procedures.
Managed and coached frontline bankers and tellers to improve service quality, sales performance, and customer satisfaction. Oversaw daily branch operations, handled escalated customer issues, and supported hiring and training.
Managed day-to-day store operations and led a team of 7 employees. Conducted coaching sessions on customer experience and sales behaviors, resolved escalated customer concerns, and maintained operational performance through inventory control and process compliance.
Education
Degrees, certifications, and relevant coursework
Eastern Gateway College
Associate of Science, Business Administration
Earned an A.S. in Business Administration from Eastern Gateway College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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