Open to opportunities

Devery L

@deveryl

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Center Manager at European Wax Center, coaching a 10+ person team and resolving complex customer escalations.

United States

Message

At European Wax Center, I lead daily operations and coach a team of 10+ front-desk associates and service specialists. I conduct performance audits and handle complex customer escalations to support service quality and client retention.

At Din Tai Fung, I directed front-of-house customer service operations and coached teams on service standards. Earlier, at Joey’s, I coordinated guest flow and developed front-of-house onboarding and service training programs.

Experience

Work history, roles, and key accomplishments

Current

Center Manager

Current

European Wax Center

Sep 2025 - Present (1 year 1 month)

Lead daily business operations, team management, and client satisfaction for a high-volume service center. Direct, coach, and mentor a team of 10+ front-desk associates and service specialists to maintain high service quality.

Team Leadership Performance Coaching Customer Satisfaction Escalation Management Quality Control Performance Audits SOPs Workflow Optimization

Service Manager

Din Tai Fung

Feb 2024 - Aug 2025 (1 year 6 months)

Directed front-of-house customer service operations and managed high-volume guest interactions in a fast-paced environment. Coached, trained, and supervised large teams to ensure strict adherence to service standards.

Customer Service Team Leadership Training Escalation Management Cross Functional Collaboration

Guest Service Coordinator / Director

Joey's

Feb 2022 - Feb 2024 (2 years)

Oversaw seating logistics, host stand operations, and cover optimization in a high-revenue venue to maximize table turnover and revenue. Curated and executed comprehensive front-of-house onboarding and ongoing service training programs.

Guest Logistics Corporate Trainer Onboarding Service Excellence Revenue Optimization

General Manager

European Wax Center

Managed overall business operations, personnel management, quality control, and local marketing execution. Recruited, onboarded, and trained front-line support staff on service protocols and client management platforms.

Business Operations Personnel Management Quality Control Local Marketing Recruitment Onboarding Training

Front Desk Manager

North Plains Veterinary Clinic

Oversaw patient communications, appointment scheduling workflows, and client issue resolution. Managed administrative procedures and cross-team communications between support staff and medical personnel.

Patient Communication Appointment Scheduling Client Issue Resolution Administrative Management Cross team Communication