XING TANG
@xingtang
Experienced ORM professional with a focus on customer satisfaction.
What I'm looking for
I am an ORM professional with extensive experience in managing online reputations for various brands. My journey began as an Ops Executive, where I honed my skills in content management and client relations. I have a proven track record of leading brands effectively and ensuring exceptional customer satisfaction.
Throughout my career, I have taken on roles that allowed me to develop strong interpersonal relationships and manage social media accounts for companies. My experience includes working with JIO and LOCOBUZZ, where I focused on social listening, analytics, and crisis management. I am committed to delivering results and enhancing brand visibility in the digital space.
Experience
Work history, roles, and key accomplishments
ORM Sr. Executive
Locobuzz
Jul 2020 - Present (4 years 11 months)
Oversaw ORM initiatives, crisis management, and analytics reporting. Coordinated with content creators to enhance brand messaging and engagement.
ORM Executive
Jio
Sep 2017 - Feb 2020 (2 years 5 months)
Executed ORM strategies, monitored social media for competitor activity, and developed reports on trends and outages. Managed social media accounts effectively.
Team Coach
Toppr
May 2016 - Apr 2017 (11 months)
Coached teams to analyze customer needs and enhance product offerings, leading to increased revenues. Managed relationships with managers regarding forecasts and pipeline.
Ops Executive
XingTang
Aug 2013 - Jul 2015 (1 year 11 months)
Led operations in ORM, focusing on building strong interpersonal relationships and ensuring customer satisfaction. Managed content coordination and followed up with censorship bodies for compliance.
Education
Degrees, certifications, and relevant coursework
Higher Secondary Certificate
Higher Secondary Certificate
2016 - 2017
Secondary School Certificate
Secondary School Certificate
2011 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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