XING TANGXT
Open to opportunities

XING TANG

@xingtang

Experienced ORM professional with a focus on customer satisfaction.

India

What I'm looking for

I am looking for a role that allows me to leverage my ORM skills in a dynamic environment, focusing on brand growth and customer engagement.

I am an ORM professional with extensive experience in managing online reputations for various brands. My journey began as an Ops Executive, where I honed my skills in content management and client relations. I have a proven track record of leading brands effectively and ensuring exceptional customer satisfaction.

Throughout my career, I have taken on roles that allowed me to develop strong interpersonal relationships and manage social media accounts for companies. My experience includes working with JIO and LOCOBUZZ, where I focused on social listening, analytics, and crisis management. I am committed to delivering results and enhancing brand visibility in the digital space.

Experience

Work history, roles, and key accomplishments

LO
Current

ORM Sr. Executive

Locobuzz

Jul 2020 - Present (4 years 11 months)

Oversaw ORM initiatives, crisis management, and analytics reporting. Coordinated with content creators to enhance brand messaging and engagement.

JI

ORM Executive

Jio

Sep 2017 - Feb 2020 (2 years 5 months)

Executed ORM strategies, monitored social media for competitor activity, and developed reports on trends and outages. Managed social media accounts effectively.

TO

Team Coach

Toppr

May 2016 - Apr 2017 (11 months)

Coached teams to analyze customer needs and enhance product offerings, leading to increased revenues. Managed relationships with managers regarding forecasts and pipeline.

XI

Ops Executive

XingTang

Aug 2013 - Jul 2015 (1 year 11 months)

Led operations in ORM, focusing on building strong interpersonal relationships and ensuring customer satisfaction. Managed content coordination and followed up with censorship bodies for compliance.

Education

Degrees, certifications, and relevant coursework

HC

Higher Secondary Certificate

Higher Secondary Certificate

2016 - 2017

SC

Secondary School Certificate

Secondary School Certificate

2011 - 2011

Tech stack

Software and tools used professionally

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XING TANG - ORM Sr. Executive - Locobuzz | Himalayas