arjun es
@arjunes
I grow brand ratings, recover sentiment, and strengthen search reputation at scale.
IndiaWhat I'm looking for
At Simplilearn, I manage online reputation across a multi-brand portfolio including Fullstack Academy USA. I’ve grown Trustpilot, Course Report, and SwitchUp ratings to 4.6 through review-generation programs, including 800+ verified five-star reviews.
I lead ORM strategy spanning crisis recovery, review platforms, SEO, social listening, and brand monitoring. I also built an n8n-based LinkedIn automation workflow, maintained 100% response coverage at 41% faster than SLA, and improved negative brand-search results from 4–5 to 1–2 across the first two pages.
Experience
Work history, roles, and key accomplishments
Manager – Social Media & Online Reputation Management
Simplilearn
Feb 2023 - Present (3 years 7 months)
Drove Trustpilot rating from 4.5 to 4.6 by scaling the 'Review Champions' program, sourcing 411 new five-star reviews. Improved Course Report and SwitchUp ratings, maintained 100% response rate with 41% faster-than-target SLA, and led sentiment recovery during a major crisis.
Assistant Manager – Social Media & Online Reputation
Simplilearn
Dec 2021 - Feb 2023 (1 year 2 months)
Generated analytical reports on social media and ORM performance for executive leadership. Maintained brand presence across platforms, created content with 516K+ views, monitored 1,000+ conversations monthly, and applied SEO strategies to improve brand-positive keyword rankings.
Senior ORM Executive
Swiggy
Jan 2018 - Jan 2021 (3 years)
Played a founding role in Swiggy Stores (now Instamart), authoring SOPs for social media monitoring. Managed brand sentiment and engagement across multiple platforms, delivering timely customer service responses.
Accountant
Emaar International
Jan 2017 - Jan 2018 (1 year)
Managed invoicing, journal entries, LPOs, asset management, and employee expense reporting. Supported the Chief Accountant with financial reporting using Focus RT.
Education
Degrees, certifications, and relevant coursework
Reva ISM, Bangalore University
MBA, Marketing & Finance
2014 - 2016
Pursued an MBA with a focus on Marketing and Finance at Reva ISM, Bangalore University from 2014 to 2016.
St. Aloysius College, Bharathiyar University
BBM, Business Management
2011 - 2014
Completed a Bachelor of Business Management at St. Aloysius College, Bharathiyar University from 2011 to 2014.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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