Mahindra Singh

Managed social media accounts and responses for multiple brands, handling escalations and coordinating pickups/returns. Trained interns, proofread responses, and managed influencer complaints to safeguard brand reputation.

Monitored and managed brand conversations for LG India, using Sprinklr and ActiveCollab to track sentiment, raise tickets, and ensure SLA adherence. Provided reports and actionable insights to senior leadership on escalation trends and reputation risks.

Managed end-to-end customer interactions for DPD UK Logistics across chat, email, and callback channels. Handled escalations, investigated lost-and-found cases, and coordinated with internal teams to resolve parcel-related issues.

Provided end-to-end support to North American Amazon sellers on listings, orders, pricing, and marketplace issues. Coordinated callbacks and collaborated with cross-functional teams to resolve complex seller concerns.

Monitored and managed brand conversations across social media platforms, handling escalations and delivering brand-aligned responses. Utilized Sprinklr and native tools for sentiment tracking and trend identification.

Pursued an MBA in Digital Marketing, gaining expertise in marketing strategy, social media management, and analytics.

Completed a Bachelor of Science in Forensic Science and Technology, building a strong foundation in scientific analysis and investigative techniques.