Xinao Yao
@xinaoyao
I resolve cross-border customer and partner issues across UK and Australia accommodation bookings.
ChinaWhat I'm looking for
At Amberstudent, I coordinate domestic partner agencies and international accommodation providers across the UK and Australia, managing booking cases from enquiry and availability through confirmation and follow-up. I own complex issues involving contracts, payments, cancellations, refunds, commissions and check-in escalations.
I bring 3+ years of customer-facing experience spanning international support, B2B operations and consultative sales. As a native Mandarin speaker with professional working English, I use clear communication across email, phone, WhatsApp and CRM channels to move time-sensitive cases to resolution.
Experience
Work history, roles, and key accomplishments
Operations Consultant - B2B Partner & Booking Support
Amberstudent
Apr 2025 - Present (1 year 5 months)
Serve as an operational point of contact between domestic partner agencies and international accommodation providers, primarily across the UK with additional Australia coverage. Manage up to approximately 100 booking cases per month during peak periods, coordinating enquiries, availability, applications, confirmations and ongoing follow-up.
Operations Consultant - Customer Operations & Sales
Amberstudent
Apr 2024 - Mar 2025 (11 months)
Supported customers seeking student accommodation in the UK and Australia, identifying needs and guiding them from initial enquiry through booking conversion. Provided responsive follow-up, tailored recommendations and issue resolution throughout the customer journey, balancing service quality with commercial goals.
Sales Consultant
Tianjin Yixiang Haoju Digital Technology Co., Ltd.
Jul 2022 - Jun 2023 (11 months)
Managed customer acquisition and consultative sales across UK student accommodation markets including London, Leicester and Brighton. Ranked within the company's top 30% for sales performance across multiple quarters and built customer relationships through needs discovery and proactive follow-up.
Education
Degrees, certifications, and relevant coursework
Tianjin Foreign Studies University
Bachelor's Degree, Finnish
Bachelor's Degree in Finnish with a minor in English Language and Literature, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Job categories
Skills
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