Betlive User
@betliveuser
I deliver remote customer support across gaming, real estate, and financial services.
ChinaWhat I'm looking for
I've supported international customers across online gaming, UK real estate customer care, and US-based loan services through live chat, email, and inbound calls. I resolve account, login, payment, billing, verification, and loan inquiries while documenting interactions in CRM systems.
With over eight years of remote customer service experience, I focus on timely responses, customer retention, confidentiality, and professional communication across multiple time zones.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Agent
International Online Gaming Platform
Jan 2016 - Dec 2021 (5 years 11 months)
Provided customer support to thousands of international users through live chat and email, maintaining high service quality in a fast-paced remote environment. Handled account issues, resolved login and payment concerns, and escalated technical problems.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Arts, Customer Relations
2007 - 2010
Pursued a Bachelor of Arts in Customer Relations, focusing on customer relationship management, business communication, and consumer behavior.
Tech stack
Software and tools used professionally
Availability
Location
ChinaAuthorized to work in
Salary expectations
Job categories
Skills
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