Open to opportunities

Alusha Alusha

@alushaalusha

Message

I resolve urgent B2B customer issues in Mandarin and English.

United Arab Emirates

Message

What I'm looking for

I’m seeking a fully remote customer support role in the Greater China region where I can support B2B or enterprise customers in Mandarin and English, independently resolve escalated issues, and work effectively across time zones.

At Tek Experts, I owned urgent, high-impact support cases for Microsoft’s B2B software customers from first contact through resolution. I investigated root causes, coordinated on-duty specialists, escalated recurring issues, and documented every interaction for seamless global handovers.

I’ve also supported international travellers at Emirates, resolving complaints and disruptions in real time in Mandarin and English. Across enterprise technology, aviation, travel operations, and international purchasing, I bring six years of customer-facing experience, calm judgement under pressure, and confidence working independently in fully remote, cross-time-zone teams.

Experience

Work history, roles, and key accomplishments

Critical Situation Manager

Tek Experts

Nov 2021 - Sep 2023 (1 year 10 months)

Provided front-line support for Microsoft's B2B software customers, owning urgent cases from first contact to resolution. Investigated issues independently, escalated recurring problems, and documented all interactions for continuity.