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RUE PENG

@ruepeng

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Operations professional at CHANGSHA XI XIANG FENG E-COMMERCE CO., LTD. who helped reduce after-sales complaints by 30%.

China

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What I'm looking for

I'm seeking to apply my transferable skills in bilingual client intake and administrative support.

At CHANGSHA XI XIANG FENG E-COMMERCE CO., LTD., I analyzed livestream conversion data and after-sales feedback, then coordinated with the supply chain team on shipping improvements that reduced after-sales complaints by 30%.

I also planned livestream content and customer interaction scripts, answered real-time questions about products and logistics, and contributed to a 25% increase in engagement rate.

At XINCO HOME HEALTHCARE SERVICES, I managed a shared inbox and organized customer records. I followed up on insurance authorization processes by email and phone, achieving a 90% follow-up success rate.

Earlier, I explained products in English during livestreams at HUNAN HAOHAN LINGTOU CULTURE MEDIA CO., LTD. and contributed to sales of over RMB 50,000 in the highest-performing session. At YIWU JIECHENGJIA TRANSLATION CO., LTD., I translated over 50,000 words of business documents, certificates, and agreements.

Experience

Work history, roles, and key accomplishments

Operations

Changsha Xi Xiang Feng E-Commerce Co., Ltd.

Sep 2025 - Oct 2026 (1 year 1 month)

Analyzed livestream conversion data and after-sales feedback to identify recurring customer complaint issues, coordinating with the supply chain team to improve shipping processes and reduce after-sales complaints by 30%. Planned livestream content and interaction scripts, contributing to a 25% increase in engagement rate.

Data Analysis Supply Chain Coordination Livestream Planning Customer Interaction inventory tracking Logistics Management

Remote Chinese-English Customer Support

Xincon Home Healthcare Services

Apr 2025 - Aug 2025 (4 months)

Managed the shared inbox by categorizing, responding to, and routing routine English emails to appropriate colleagues. Organized customer records and followed up on insurance-company authorization processes, achieving a 90% follow-up success rate.

Email Management Client Records Organization Follow up Coordination Insurance Authorization Bilingual Communication

English Livestream Host

Hunan Haohan Lingtou Culture Media Co., Ltd.

Jun 2024 - Mar 2025 (9 months)

Explained product features and benefits in English and answered common customer questions during livestreams, contributing to livestream sales of over RMB 50,000 in the highest-performing session. Engaged viewers through live interaction, contributing to a 15% increase in average viewer watch time.

Live stream hosting Customer Engagement Product Presentations Short video production Bilingual Communication

Junior Translator

Yiwu Jiechengjia Translation Co., Ltd.

Sep 2023 - Dec 2023 (3 months)

Translated over 50,000 words of business documents, certificates, and agreements. Maintained formatting and translation accuracy and achieved a 100% on-time delivery rate.

Translation Document Formatting Accuracy Time Management