Open to opportunities

optimisling Wu

@optimislingwu

Message

I improve customer retention through operations coordination, data-driven follow-ups, and cross-functional support.

China

Message

What I'm looking for

I'm looking for an operations, customer support, or client-facing role where I can improve retention, coordinate cross-functional workflows, and support customers in a Mandarin- and English-speaking international environment.

I've supported teaching operations at Annie Flower Education in Shenzhen, where I tracked attendance, course progress, and renewal cycles to make sales follow-ups more predictable.

I consolidated client records and renewal reports that contributed to a 45% renewal conversion rate, while coordinating parents, instructors, and sales teams to maintain 90% class attendance.

Previously, at Jinxuanfa Packaging Technology, I analyzed 100+ Amazon listings and coordinated designers and illustrators to deliver 14 interactive picture book projects on schedule.

I'm a native Mandarin speaker with fluent English, experienced in customer support, community operations, administrative workflows, and international communication.

Experience

Work history, roles, and key accomplishments

Teaching Operations

Annie Flower Education

Oct 2025 - Mar 2026 (5 months)

Tracked customer attendance, course progress, and renewal cycles, initiating targeted sales follow-ups 30 days in advance. Consolidated client records and created structured renewal reports, contributing to a 45% renewal conversion rate and maintaining a 90% class attendance rate.

Customer Relationship Management Sales Support Data Analysis Reporting