Ximon Kyle yago
@ximonkyleyago
Customer Operation Expert at Teleperformance (Fanatics), with above 98% Quality Assurance scores.
PhilippinesWhat I'm looking for
At Teleperformance (Fanatics), I handled customer service calls, chats, and emails as a Customer Operation Expert. I consistently scored above 98% on Quality Assurance.
I also created my own chat and email spiels, worked on interchanging schedules, and assisted teammates with contact-related problems.
Previously, I took customer service and sales calls, chats, and emails as a Customer Care and Sales Representative for Sutherland Global Services (TripAdvisor/Viator). I was trained and proficient in Salesforce.
Experience
Work history, roles, and key accomplishments
Handled customer service calls, chats, and emails for Fanatics. Consistently scored above 98% on Quality Assurance and created spiels for chat and email interactions.
Handled customer service and sales calls, chats, and emails for TripAdvisor/Viator. Assisted teammates with problems during contacts and used Salesforce.
Education
Degrees, certifications, and relevant coursework
University of Nueva Caceres
Bachelor's Degree, Undergraduate
2025 -
Currently pursuing tertiary education at University of Nueva Caceres, ongoing as of 2025.
Mariners Polytechnic Colleges Foundation
Bachelor's Degree, Undergraduate
2020 - 2023
Pursued tertiary education at Mariners Polytechnic Colleges Foundation from 2020 to 2023.
Ateneo De Naga University
High School Diploma, STEM
2018 - 2020
Completed STEM strand in senior high school at Ateneo De Naga University from 2018 to 2020.
Laconsolacion College of Daet
High School Diploma, General Studies
2014 - 2018
Completed secondary education at Laconsolacion College of Daet from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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