Open to opportunities

Ximena Duarte

@ximenaduarte

Message

Service-oriented project manager with a passion for client success.

United States

Message

What I'm looking for

I am looking for a role that allows me to blend my passion for service with management, offering growth potential and opportunities to enhance client relationships.

I am a dedicated National Account Service Coordinator with a strong background in project management and client relations. Graduating summa cum laude with a B.A. in International Relations, I have honed my skills in managing a portfolio of national accounts, driving growth, and enhancing customer satisfaction. My experience includes leading teams to deliver exceptional service and solutions tailored to client needs.

At Coverall of North America, I successfully manage 32 national-level accounts, focusing on revenue growth through strategic account planning and upselling opportunities. My previous role as a Project Manager at Revelliance Solutions allowed me to develop and execute project strategies that align with client objectives, ensuring timely completion and budget adherence. I am passionate about blending my service-oriented approach with management and coordination to foster meaningful client partnerships.

Experience

Work history, roles, and key accomplishments

Current

National Account Service Coordinator

Current

Coverall of North America

Mar 2024 - Present (1 year 3 months)

Managed and collaborated with account managers on a portfolio of 32 national-level accounts, driving account growth, nurturing customer relationships, and increasing customer satisfaction scores. Drove revenue growth by identifying and capitalizing on upsell opportunities within existing national accounts.

Account Management Customer Relationship Management Revenue Strategic Planning Team Coordination

Project Manager – Account Manager

Revelliance Solutions

Jul 2020 - Mar 2024 (3 years 8 months)

Formulated and executed project strategies, ensuring resource allocation aligned with client objectives and project completion within established parameters. Managed client onboarding and deliverables deployment, including team coordination, stakeholder communication, and comprehensive documentation.

Project Management Onboarding Budget Management Data Analysis

Program Manager

PAIR | Partnership for the Advancement and Immersion of Refu

Jul 2015 - Jul 2020 (5 years)

Managed a caseload of twenty students and twenty volunteer mentors, which required one-on-one mentoring, research, facilitation, case-note management, and maintaining close communication with students, volunteers, and families. Developed and maintained collaborative relationships with target audiences in schools or community centers.

Program Management Caseload Management Mentoring Relationship Building Facilitation

Global Leaders Volunteer Mentor

PAIR | Partnership for the Advancement and Immersion of Refu

Sep 2013 - Jun 2015 (1 year 9 months)

Mentored refugee high school students 5 hours weekly to help them develop language acquisition skills and navigate a path to their post-secondary education goals. Implemented program curriculum with groups of 5 to 8 refugee students during each program session.

Mentoring College Access

Immigration Legal Services Volunteer

Memorial Assistance Ministries

Jan 2015 - Jun 2015 (5 months)

Volunteered 9 hours weekly to serve the local underrepresented immigrant community by assisting the Immigration Legal Services team. Translated affidavits, birth certificates, and other legal documents to support client immigration applications.

Document Management

Phone Operator

Crisis Intervention Hotline of Houston

Mar 2010 - May 2011 (1 year 2 months)

Volunteered 4 hours weekly as a phone operator managing high-volume calls from distraught callers. Counseled and advised callers according to call protocol while maintaining sensitivity to different subject matter.

Counseling Call Protocols

Education

Degrees, certifications, and relevant coursework

Columbia University

Certificate of Professional Achievement, Human Rights

Completed a professional certificate in Human Rights, focusing on International Law, Refugee Rights, and Immigration. This program provided in-depth knowledge and practical skills in human rights advocacy and related legal frameworks.

Amnesty International

Certificate, Human Rights

Completed an EDX Certificate in Human Rights, specifically focusing on The Rights of Refugees. This certificate enhanced understanding of refugee rights and international human rights principles.

American Public University

Bachelor of Arts, International Relations

Grade: 4.00

Activities and societies: Golden Key International Honor Society, Sigma Iota Rho: Honor Society for International Studies

Graduated Summa Cum Laude with a Bachelor of Arts in International Relations, achieving a uGPA of 4.00. Recognized as an Academic Scholar and consistently made the President's List for academic excellence.