Open to opportunities

Xiao Qiang

@xiaoqiang

Customer support and operations professional at AmriseHotel Joo Chiat/Bugis, processing bookings and resolving guest issues.

Vietnam

Message

What I'm looking for

I'm seeking a remote Customer Support, Data Entry, Operations Support, or Administrative Support position.

At AmriseHotel Joo Chiat/Bugis, I handled customer enquiries, requests, complaints, and service issues as Front Office Supervisor. I processed bookings and payments, maintained customer and billing records, and prepared daily reports.

I coordinated with multiple departments to resolve customer issues and completed staff schedules and shift coverage. I also trained new employees on computer systems, customer service procedures, and issue resolution.

Previously, as Production Supervisor at SeoEngJooFrozenFood Pte Ltd, I coordinated daily workflow and assigned tasks for a team of 20+ employees. I recorded production and stock information, maintained documentation, and coordinated with logistics and quality assurance teams to support order fulfilment.

Experience

Work history, roles, and key accomplishments

Front Office Supervisor

Amrise Hotel Joo Chiat/Bugis

Mar 2022 - Aug 2026 (4 years 5 months)

Provided professional customer service and handled enquiries, complaints, and service issues. Processed bookings, maintained records, prepared reports, and coordinated with departments.

Customer Service booking systems Data Entry Billing Reporting Team Coordination Training Excel Outlook

Production Supervisor

Seo Eng Joo Frozen Food Pte Ltd

Jan 2018 - Sep 2021 (3 years 8 months)

Coordinated daily workflow and assigned tasks for a team of 20+ employees. Recorded production data, maintained records, and coordinated with logistics and quality assurance.

Team Coordination Data Recording Reporting Inventory Management Quality Assurance Logistics Coordination