Xavier Elliott
@xavierelliott
IT professional specializing in service desk, field support, and cybersecurity.
JamaicaWhat I'm looking for
I am an IT professional with broad hands-on experience across service desk, field engineering, and systems support, backed by recent cybersecurity and cloud certifications. I currently serve as an IT Service Desk Agent at Wisynco Group where I manage ticket resolution, maintain the service catalog and knowledge base, and support onboarding and asset procurement.
Previously I worked as a Field Service Engineer and End User Support Analyst, delivering hardware and software troubleshooting, Active Directory administration, and network basics for enterprise clients. I have strong practical skills with PCs, printers, imaging, antivirus tools, remote-control software, and service reporting.
I hold multiple certifications including Microsoft Azure Administrator, ISC2 and EC-Council training, CompTIA A+ coursework, and NetApp accreditation, and I am pursuing additional cybersecurity credentials. I bring a dependable, customer-focused approach and a track record of meeting SLAs and improving end-user experience.
Experience
Work history, roles, and key accomplishments
IT Service Desk Agent
Wisynco Group
Nov 2023 - Present (1 year 11 months)
Provide Level 1 IT support, maintain service catalog and ticketing SLAs, and onboard users while managing asset procurement and knowledge base updates to improve service delivery.
Field Service Engineer
Netser Group USA
Sep 2019 - Nov 2023 (4 years 2 months)
Maintained and repaired client hardware (laptops, printers, iPads), performed OS imaging and antivirus installations, and produced technical reports while supporting basic LAN/WAN and Active Directory tasks.
End User Support Analyst
Conduent
Feb 2017 - Sep 2019 (2 years 7 months)
Delivered technical assistance to end users via phone and email, installed and repaired hardware/software, and performed Active Directory user administration to ensure operational continuity.
Systems Engineer
Stewart's Hardware & Home Centre
Jan 2011 - Dec 2015 (4 years 11 months)
Managed workstation and server maintenance including backups and upgrades, resolved network connectivity issues, and performed user account administration and basic systems administration tasks.
Education
Degrees, certifications, and relevant coursework
ALAlison
Certified CyberSecurity Technician, Cybersecurity
2024 -
Enrolled in the Alison Certified CyberSecurity Technician program and listed as In Progress in 2024.
Gomex Institute of Technology
NVQ-J Level 5, Human Resource Management
2023 - 2024
Completed NVQ-J Level 5 in Human Resource Management from 2023 to 2024.
ISISC2
Diploma in CyberSecurity, Cybersecurity
2024 - 2024
Completed an ISC2 Diploma in CyberSecurity in 2024.
ALAlison
CompTIA A+, IT Support
2023 - 2023
Completed CompTIA A+ Part 1 & Part 2 through Alison in 2023.
NetApp Academy
NetApp Accredited Service Engineer Level 2, Storage Engineering
2021 - 2021
Completed NetApp Accredited Service Engineer Level 2 certification in 2021.
Ebony Park HEART Academy
NCTVET Certificate Level 2, Computer Repair
2007 - 2007
Completed NCTVET Certificate in Computer Repair - Level 2 in 2007.
Portmore Community College
Certificate in Computer Repair, Computer Repair
2005 - 2005
Completed a Certificate in Computer Repair at Portmore Community College in 2005.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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