keyon williams

I am a strategic, results-driven IT professional with 9+ years of experience in infrastructure systems engineering, end-user support, and technical leadership. I design and deploy infrastructure projects, manage enterprise environments, and improve systems availability while aligning technology with business objectives.

At Conduent I led projects impacting 400+ end-users, served as primary escalation point reducing resolution time by 30%, and supervised teams on Windows Server, Citrix, and cloud platforms. I collaborate with leadership on IT roadmaps, risk assessments, disaster recovery strategies, and vendor management to ensure SLA adherence and operational resilience.

I introduced documentation standards and knowledge bases to reduce ticket volume, coached and developed technical teams, and continuously adopt new technologies to increase efficiency. I am seeking a formal IT Manager role where I can leverage leadership, project execution, and cloud infrastructure expertise to drive scalable, secure solutions.