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keyon williams

@keyonwilliams

Infrastructure systems leader driving reliable enterprise IT, cloud solutions, and team performance.

Jamaica
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What I'm looking for

I am seeking an IT Manager role focused on leading infrastructure and support teams, driving cloud migrations, improving uptime, and delivering scalable, secure solutions while mentoring staff.

I am a strategic, results-driven IT professional with 9+ years of experience in infrastructure systems engineering, end-user support, and technical leadership. I design and deploy infrastructure projects, manage enterprise environments, and improve systems availability while aligning technology with business objectives.

At Conduent I led projects impacting 400+ end-users, served as primary escalation point reducing resolution time by 30%, and supervised teams on Windows Server, Citrix, and cloud platforms. I collaborate with leadership on IT roadmaps, risk assessments, disaster recovery strategies, and vendor management to ensure SLA adherence and operational resilience.

I introduced documentation standards and knowledge bases to reduce ticket volume, coached and developed technical teams, and continuously adopt new technologies to increase efficiency. I am seeking a formal IT Manager role where I can leverage leadership, project execution, and cloud infrastructure expertise to drive scalable, secure solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CC

Cornwall College

Bachelor's Degree in Information Technology, Information Technology

Pursuing a Bachelor's degree in Information Technology with expected completion in 2026; coursework focused on IT infrastructure and systems administration.

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keyon williams - Infrastructure Systems Engineer II - Conduent | Himalayas