Open to opportunities

Reon Bailey

@reonbailey

Message

Detail-oriented IT support and cybersecurity professional delivering secure help desk and SOC insights.

Jamaica

Message

What I'm looking for

I’m looking for remote, US-hours support work where I can strengthen help desk fundamentals and grow into SOC/security operations. I want hands-on workflows with clear documentation expectations, measurable incident response outcomes, and supportive mentorship.

I’m a detail-oriented IT Support and Cybersecurity professional, completing my Bachelor’s in Networking with Cybersecurity at the University of the Commonwealth Caribbean. I’m remote-ready for US business hours and focused on delivering immediate, practical value—whether that’s help desk support or junior SOC work.

I bring 500+ hours of structured, hands-on virtual lab experience across CompTIA, Microsoft, AWS, and IBM platforms. My work spans help desk fundamentals, Active Directory, Azure security, SIEM operations, and incident response—built to feel like real-world IT operations.

On the technical side, I’ve practiced Active Directory and Windows Server administration, Linux systems administration, and identity & access management (IAM). I also built real security workflows using SIEM concepts (Microsoft Sentinel), KQL-based threat detection, Microsoft Defender XDR, and Microsoft Purview for data security and compliance management.

Most importantly, I communicate clearly, document thoroughly, and stay calm under pressure. I’m fluent in English (City & Guilds certified) and I enjoy turning findings into actionable reports—so teams can detect issues early, contain fast, and remediate with confidence.

Experience

Work history, roles, and key accomplishments

CySA+ SOC Analyst Lab

CompTIA CertMaster Labs

Jan 2024 - Jan 2025 (1 year)

Conducted threat detection, vulnerability management, and log analysis using SIEM concepts. Executed incident response procedures and practiced remediation techniques along with threat intelligence gathering and analysis.

Threat Detection Vulnerability Management Log Analysis SIEM Incident Response Threat Intelligence Security Operations

Azure Security Engineer (Lab)

Microsoft Learn

Jan 2024 - Jan 2025 (1 year)

Secured identity and access using Azure Active Directory, implementing IAM controls and network security measures (NSGs, firewalls, and segmentation). Built and operated Microsoft Sentinel (SIEM) workflows, including KQL queries, alerts, and incident investigations, and applied Defender XDR and Purview for threat detection and data compliance.

Azure Active Directory Azure Sentinel Microsoft Defender Microsoft Purview Data Compliance Threat Detection

Project+ Coordinator (Lab)

CompTIA CertMaster Labs

Jan 2024 - Present (2 years 4 months)

Applied project lifecycle methodologies by managing scope, scheduling, and resources. Performed risk assessments, created communication plans, and monitored project performance.

Project Management Scheduling Resource Management Risk Assessment Communications Planning Performance Monitoring Project Coordination

Linux+ Lab Administrator

CompTIA CertMaster Labs

Jan 2024 - Present (2 years 4 months)

Configured Linux file systems and enforced user permissions, groups, and system security policies. Managed software packages and system services, implemented networking configurations, and troubleshot startup and performance issues.

Linux Administration Package Management System Services Shell Scripting System Troubleshooting Security Policies

Active Directory Admin (Lab)

Microsoft Learn

Jan 2024 - Present (2 years 4 months)

Managed advanced Active Directory DS features, FSMO roles, and Group Policy Objects (GPOs). Troubleshot Active Directory and Windows Server VM issues, monitored performance with Azure Monitor/log analytics, and implemented remote access and SSO integrations.

Active Directory FSMO Roles Group Policy Windows Server Hybrid Networking Troubleshooting azure monitor Log Analytics Remote Access SSO

Security+ Lab Practitioner

CompTIA CertMaster Labs

Jan 2024 - Present (2 years 4 months)

Implemented Identity & Access Management controls and enforced access policies. Applied secure network architecture principles (firewall rules and segmentation), and practiced incident response fundamentals including detection, containment, and remediation.

Identity & Access Management (IAM)Segmentation Risk Management Incident Response Security Architecture

Education

Degrees, certifications, and relevant coursework

University of the Commonwealth Caribbean (UCC)

Bachelor of Science, Networking with Cybersecurity

Completing a B.Sc. in Networking with Cybersecurity at the University of the Commonwealth Caribbean, with an expected final semester in 2026. Coursework covers network infrastructure, cybersecurity operations, and systems administration.