Open to opportunities

Xaira Dejeas

@xairadejeas

Costumer support associate focused on high-volume delivery coordination, proactive issue resolution, and client satisfaction.

Colombia

Message

What I'm looking for

I’m looking for a logistics or supply chain role where I can manage delivery tracking, prevent returns, coordinate across departments, and use advanced Excel and CRM tools to improve on-time performance and client satisfaction.

I’m a detail-oriented costumer support associate with over four years of experience in the BPO industry at Alorica. I coordinate end-to-end tracking for large-volume product deliveries by continuously updating delivery orders, load IDs, models, and dates in master Excel files to prevent issues and keep operations smooth.

I serve as a reliable primary point of contact to ensure high client satisfaction through accurate inventory assignment and dependable service delivery. I also resolve discrepancies with logistics, inventory, and technical service teams, and I handle damaged or defective product cases by coordinating with technical support to minimize returns and maintain strong client relationships.

Experience

Work history, roles, and key accomplishments

Logistics Coordinator

Alorica

Apr 2025 - Apr 2026 (1 year)

Managed end-to-end tracking of high-volume product deliveries by maintaining master Excel files with delivery orders, load IDs, models, and dates. Coordinated across logistics, inventory, and technical service to resolve discrepancies, ensure on-time deliveries, and reduce returns through effective handling of damaged or defective cases.

Logistics Coordination Microsoft Excel Inventory And Order Follow Up Cross Functional Collaboration Return Prevention Appointment Scheduling Client Relationship Management

Customer Service Representative

Alorica

Oct 2021 - Mar 2025 (3 years 5 months)

Provided phone-based technical support to customers for damaged or defective products, recommending solutions such as gift cards and free technical visits to prevent returns and retain products. Supported sales and delivery teams with accurate, real-time product availability and delivery status, while resolving customer inquiries and complaints efficiently.

Technical Customer Support Return Prevention Customer Service Sales Support Complaint Resolution