juan sebastian Saravia
@juansebastiansaravia
Detail-oriented Logistics Coordinator specializing in critical load tracking and carrier communication to deliver on-time, premium freight.
What I'm looking for
I’m a detail-oriented logistics and customer service professional with experience coordinating time-sensitive and high-priority freight. I focus on critical load tracking, shipment monitoring, and proactive issue resolution to protect on-time pickup and delivery performance.
In my Logistics Coordinator roles, I coordinate daily logistics operations, monitor shipment progress in real time, and communicate with carriers, brokers, dispatchers, customers, and internal teams. I also help optimize routing and scheduling processes to improve operational efficiency, while maintaining strong service quality for premium customers.
Before logistics, I built a strong customer-first foundation through customer service and team leadership experience, resolving inquiries and claims-related issues with empathy and problem-solving. I bring that same fast, service-driven mindset to escalated logistics situations—staying calm, multitasking effectively, and supporting teams to deliver results.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
Valoroo
Feb 2026 - Present (4 months)
Coordinated daily logistics operations to support efficient transportation and on-time deliveries. Monitored shipment progress, resolved operational issues, and communicated with carriers, customers, and internal teams.
Critical Tracking Coordinator
Lean Staffing
Apr 2023 - Oct 2025 (2 years 6 months)
Managed tracking and coordination of critical, time-sensitive freight for premium customers. Monitored loads in real time, handled escalations, and provided detailed scheduling and status updates to keep deliveries on track.
Senior Health Advocate
Concentrix
Sep 2020 - Mar 2023 (2 years 6 months)
Resolved customer and claims-related issues through effective communication and problem-solving. Led and supported team operations while maintaining service quality standards and assisting members with policy coverage and account support.
Customer Service Supervisor
Teleperformance
Aug 2017 - Jun 2020 (2 years 10 months)
Handled customer inquiries, account management, and product support while resolving concerns to maintain satisfaction and retention. Processed orders, followed up for quality service, and supported daily customer service operations.
Education
Degrees, certifications, and relevant coursework
Gimnasio Boyacá ECCI
High School Diploma, Secondary Education
2012 - 2015
Completed high school studies and earned a High School Diploma at Gimnasio Boyacá ECCI from 2012 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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