Open to opportunities

juan sebastian Saravia

@juansebastiansaravia

Detail-oriented Logistics Coordinator specializing in critical load tracking and carrier communication to deliver on-time, premium freight.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced logistics environment where I can own shipment tracking, coordinate transportation operations, and communicate effectively with carriers and customers to drive on-time delivery, operational efficiency, and high satisfaction.

I’m a detail-oriented logistics and customer service professional with experience coordinating time-sensitive and high-priority freight. I focus on critical load tracking, shipment monitoring, and proactive issue resolution to protect on-time pickup and delivery performance.

In my Logistics Coordinator roles, I coordinate daily logistics operations, monitor shipment progress in real time, and communicate with carriers, brokers, dispatchers, customers, and internal teams. I also help optimize routing and scheduling processes to improve operational efficiency, while maintaining strong service quality for premium customers.

Before logistics, I built a strong customer-first foundation through customer service and team leadership experience, resolving inquiries and claims-related issues with empathy and problem-solving. I bring that same fast, service-driven mindset to escalated logistics situations—staying calm, multitasking effectively, and supporting teams to deliver results.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Valoroo

Feb 2026 - Present (4 months)

Coordinated daily logistics operations to support efficient transportation and on-time deliveries. Monitored shipment progress, resolved operational issues, and communicated with carriers, customers, and internal teams.

Logistics Coordination Carrier Customer Service Operational Support Problem Solving

Critical Tracking Coordinator

Lean Staffing

Apr 2023 - Oct 2025 (2 years 6 months)

Managed tracking and coordination of critical, time-sensitive freight for premium customers. Monitored loads in real time, handled escalations, and provided detailed scheduling and status updates to keep deliveries on track.

Load Tracking Transportation Operations Customer Service Conflict Resolution Operational Support

Senior Health Advocate

Concentrix

Sep 2020 - Mar 2023 (2 years 6 months)

Resolved customer and claims-related issues through effective communication and problem-solving. Led and supported team operations while maintaining service quality standards and assisting members with policy coverage and account support.

Customer Service Claims Support Problem Solving Team Leadership Communication Active Listening Conflict Resolution Operational Support

Customer Service Supervisor

Teleperformance

Aug 2017 - Jun 2020 (2 years 10 months)

Handled customer inquiries, account management, and product support while resolving concerns to maintain satisfaction and retention. Processed orders, followed up for quality service, and supported daily customer service operations.

Customer Service Account Management Order Processing Problem Solving Team Support Communication Operational Support