Gustavo Puerto

I am a seasoned professional with over eight years of experience in the Business Process Outsourcing (BPO) sector, specializing in customer service and logistics coordination. My commitment to client satisfaction and effective problem-solving has consistently driven my success in various roles, including quality analyst and technical support. I pride myself on my adaptability and versatility, regularly exceeding performance goals while maintaining high standards of service.

In my most recent role as a Logistics Coordinator at Lean Solutions Group, I managed customer inquiries and documentation requests, ensuring smooth transportation processes. My strong communication skills allowed me to effectively interact with customers and internal teams, while my keen attention to detail helped me resolve issues promptly. Additionally, my experience as a Quality Analyst at Sutherland SAS honed my ability to analyze data and identify areas for improvement, ultimately enhancing service quality across the board.

Throughout my career, I have developed a robust skill set that includes technical support, sales, and back-office operations. My dedication to providing exceptional service has resulted in high customer satisfaction ratings and a proven track record of success. I am eager to leverage my experience and skills in a new role that challenges me and allows for professional growth.