JHJesús De La Hoz
@jessdelahoz
Bilingual customer service and logistics professional focused on client success.
ColombiaWhat I'm looking for
I am an experienced, detail-oriented customer service and logistics professional with demonstrated success in account management, client relationship development, and operational coordination. I bring strong bilingual communication (Spanish/English), expertise with TMS and CRM platforms, and a track record of resolving complex customer issues while identifying upsell opportunities.
Throughout roles in BPO, logistics, and healthcare billing, I have coordinated shipments, supported drivers, managed billing inquiries, and served as a primary contact for client accounts, improving response times and ensuring service accuracy. I am motivated by challenges that promote personal and professional growth and consistently aim to deliver exceptional service and measurable results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
BPO Labs Solutions
Jun 2025 - Present (4 months)
Answer inbound customer calls, resolve issues efficiently, document cases and escalate when needed, and identify upsell opportunities to improve retention for Primo Water customers.
New Business Development Representative
Simplex Group
Sep 2024 - Apr 2025 (7 months)
Generated new sales opportunities through cold calling, developed client relationship strategies and marketing plans, and scheduled presentations to expand market reach.
Account Success Representative
SimiTree
Apr 2024 - Aug 2024 (4 months)
Acted as primary contact for hospice and home healthcare agencies, managed communication with billing teams, resolved inquiries, and ensured accurate processing of billing and eligibility requests.
Logistics Coordinator
Arrive Logistics
Nov 2020 - Apr 2024 (3 years 5 months)
Coordinated pickups and driver support, tracked truckloads in TMS, managed money codes and permits, and communicated delays or product issues to customers to maintain operational continuity.
Customer Service Representative
Atlantic International BPO
Mar 2018 - Nov 2020 (2 years 8 months)
Handled health insurance and billing inquiries for Humana, resolved billing and collections issues, and performed HIPAA-compliant verification to address customer account concerns.
Education
Degrees, certifications, and relevant coursework
Saint George's School
High School Diploma, General Secondary Education
High School Diploma awarded at Saint George's School in Maracaibo, Zulia, Venezuela in 2015.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Jesús?
You can contact Jesús and 90k+ other talented remote workers on Himalayas.
Message JesúsFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
