Open to opportunities

Xai Di De Guzman

@xaidideguzman

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Experienced customer service professional with a focus on team leadership.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with a strong background in team leadership and customer satisfaction. My experience as a Senior Customer Service Representative has equipped me with the skills to supervise and mentor teams effectively, ensuring adherence to quality standards while enhancing customer experiences.

Throughout my career, I have developed and implemented customer service strategies that not only improve satisfaction but also streamline resolution times. My analytical skills allow me to assess performance metrics and customer feedback, leading to targeted training programs that foster team growth and customer loyalty.

In addition to my customer service expertise, I have experience as a Content Moderator, where I ensured compliance with platform policies and contributed to creating a safe digital environment. My fluency in English and Tagalog, along with my proficiency in content moderation tools, enables me to adapt to diverse environments and challenges.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Representative

C3 Administrative Services

Jun 2024 - Dec 2024 (6 months)

Supervised and mentored a team of customer service representatives, ensuring adherence to quality standards and efficient handling of customer inquiries. Developed and implemented customer service strategies to enhance satisfaction and streamline resolution times.

Customer Service Team Leadership Quality Assurance Performance Metrics

Customer Service Representative

Collabor8 Information Services

Dec 2023 - Jun 2024 (6 months)

Managed high volumes of customer inquiries across multiple channels, maintaining exceptional response times and satisfaction ratings. Resolved product and service issues efficiently while ensuring positive customer experiences.

Customer Service Customer Support Customer Satisfaction Product Knowledge

Content Moderator

The Bermuda

Sep 2019 - Jan 2023 (3 years 4 months)

Reviewed and assessed user-generated content to ensure compliance with platform policies, community guidelines, and legal standards. Identified and escalated content violations promptly, supporting a safe and compliant digital environment.

Content Moderation

Education

Degrees, certifications, and relevant coursework

Pampanga State Agriculture University

BS Agricultural and Biosystems Engineering, Agricultural and Biosystems Engineering

Completed a Bachelor of Science in Agricultural and Biosystems Engineering. Focused on the application of engineering principles to agricultural production and processing.