Trisha Mae Villamarzo

I am a well-organized and meticulous professional with about a year of experience in customer service and content moderation. My dedication to building reliable relationships with clients has significantly increased client engagement and developed brand loyalty. I thrive in environments that require effective communication and critical thinking.

In my role as a Content Moderator, I monitored generated content on social media platforms, websites, and forums to ensure compliance with community guidelines and company policies. Collaborating closely with customer service and legal teams, I addressed user inquiries and concerns efficiently, ensuring a seamless experience for all users.

As a Customer Service Reservation Specialist, I assisted customers with various services, including booking flights and resolving product and service issues. My ability to listen to customer complaints, determine the cause of the problem, and provide appropriate solutions has been key to my success in this role.