Woosvelt Mota Joseph
@woosveltmotajoseph
I lead call center operations, coach service teams, and resolve customer and technical support issues.
Dominican RepublicWhat I'm looking for
I've managed day-to-day call center operations at Easy Call LLC, coordinating schedules and workflows to maintain service quality and operational efficiency.
I supervise and coach customer service representatives to meet performance goals, while handling customer escalations professionally and maintaining high satisfaction levels.
Previously at VIXICOM, LLC, I supported customers by phone, email, and chat. I diagnosed technical issues, assisted with accounts, billing, and product support, and documented interactions in CRM systems.
I bring customer service, technical support, leadership, active listening, and multilingual communication in English, Spanish, French, and Haitian Creole.
Experience
Work history, roles, and key accomplishments
Operations Manager
Easy Call LLC
Jan 2021 - Jan 2026 (5 years)
Managed day-to-day call center operations, supervised and coached customer service representatives, resolved escalations, and coordinated schedules to ensure operational efficiency.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
Skills
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