Victoria Tejeda
@victoriatejeda
Operations Manager at Teleperformance, improving U.S. client operations through KPI action plans and standardized processes.
Dominican RepublicWhat I'm looking for
At Teleperformance, I direct daily operations for U.S. client programs, with responsibility for service level, quality, and productivity targets. I monitor KPIs and develop action plans to address performance gaps.
As Operations Supervisor, I led daily workflows and performance management for customer support teams serving U.S. clients. I coached team members, managed escalations, and used Salesforce, Zendesk, and reporting tools to support customer retention and process improvement.
I also supported U.S. customers in streaming, logistics, and financial services, resolving account, billing, financing, shipment tracking, and technical support issues. I'm ready to help a growing U.S. company run smoother operations as an Operations Manager, Operations Coordinator, or Executive Assistant.
Experience
Work history, roles, and key accomplishments
Operations Manager
Teleperformance
Jul 2026 - Present (3 months)
Direct daily operations for U.S. client programs, owning service level, quality, and productivity targets. Monitor KPIs, standardize processes, and report results to leadership.
Operations Supervisor
Teleperformance
Jan 2021 - Jun 2026 (5 years 5 months)
Led daily operations and performance management for customer support teams serving U.S. clients. Coached team members, managed escalations, and analyzed performance trends.
Customer Care Representative
Teleperformance
Jun 2016 - Jan 2021 (4 years 7 months)
Supported U.S. customers by phone, email, and chat in streaming, logistics, and financial services. Resolved account, billing, financing, shipment, and technical issues.
Education
Degrees, certifications, and relevant coursework
Universidad del Caribe
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor of Business Administration, expected to complete in the future.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Social media
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