Marilyn Medina

I am an energetic and optimistic bilingual professional with over 10 years of experience in the BPO and call center industry. My career has been marked by a history of top-ranked production across various areas, including inbound and outbound services. I have a strong focus on customer care, quality control, and innovative training and development initiatives that empower teams to excel.

Currently, I am working as a Training & Development specialist at T&A in New York, where I design and implement tailored training programs that drive growth and enhance performance. My previous role as an Operations Manager at International Data Maintenance in the Dominican Republic allowed me to hone my skills in quality control and client communication, ensuring that all outsourced processes meet the highest standards of efficiency and quality.

With a commitment to service excellence and a passion for continuous improvement, I am dedicated to fostering a culture of learning and development within organizations. My bilingual capabilities in English and Spanish further enhance my ability to connect with diverse teams and clients, making me a valuable asset in any customer-focused environment.