Looking for a job

William Eaton

@wjreaton

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Document Specialist and IT professional delivering accurate digitization, customer support, and operational efficiency.

Jamaica

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What I'm looking for

I’m looking for a management position in or outside of the fitness world. In office or remotely, using my experience and education to be an asset to my employer. I’m also open to an IT role (non-management) in office or remote focused.

I’m a Document Specialist with long-term experience creating business documents such as spreadsheets, letters, invoices, slide presentations, and reports. I also provide customer support—serving clients in person and online with advice and practical solutions.

Before that, I worked as an IT Operator at Southport Data Systems (Critical Control Solutions Corp.), where I focused on digitizing documents and images from hard copy. I used OCR technology and in-house software for digitization, handled data entry with manual and automation methods, and stored client materials on CD/disks.

Earlier in my career, I served as a Fitness Centre Manager at the Recreation and Athletics Centre at Toronto Metropolitan University. I led day-to-day operations through budgeting, scheduling and payroll documentation, staff training, performance management, program development, and marketing to increase membership—while motivating teams to deliver excellent service.

Experience

Work history, roles, and key accomplishments

Document Specialist

Financial Consultant

Jun 2009 - Nov 2024 (15 years 5 months)

Created business documents including spreadsheets, letters, invoices, slide presentations, and reports. Provided customer support in person and online by advising clients with practical solutions.

Business Documents Spreadsheets Invoice Processing Report Writing Slides Customer Support Online Communication Microsoft Office

IT Operator

Southport Data Systems

Jun 2005 - Jun 2009 (4 years)

Digitized and OCR-converted paper documents using OCR technology and in-house software, and managed client document storage on CDs/disks. Performed manual and automated data entry and provided in-person and online customer support.

Data Entry Document Management Microsoft Office Customer Support

IT Operator

Southport Data Systems now Critical Control Solutions Corp.

May 2005 - May 2009 (4 years)

Digitize - create digital documents from hard copy documents using OCR technology and in-house software. Performed manual and automated data entry, stored digital documents on CD/disks, and supported clients in person and online.

Digital Imaging Data Entry Customer Support Online Communication

Fitness Centre Manager

Toronto Metropolitan University

Sep 1999 - May 2005 (5 years 8 months)

Managed the Fitness Centre department at Toronto Metropolitan University, including budgeting, staff scheduling and payroll documentation, performance management, and staff training. Developed and promoted fitness programs and handled customer support, equipment maintenance, and policy enforcement.

Budgeting Scheduling Performance Management Program Development Marketing and Sales Customer Service

Fitness Centre Manager

Toronto Metropolitan University at there Fitness Department

Aug 1999 - Apr 2005 (5 years 8 months)

Managed the Fitness Centre department, including administrative leadership, staff supervision, budgeting, and enforcing policies and procedures. Oversaw scheduling and payroll documentation, delivered employee training, developed fitness programs, and coordinated marketing and sales to increase membership.