Open to opportunities

Wisdom Eworo

@wisdomeworo

Customer support professional delivering fast, accurate issue resolution through phone, email, live chat, and CRM tools.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries across phone, email, and live chat, use CRM and ticketing systems to track resolutions, and maintain high service standards while growing in a fast-paced environment.

I’m a customer service professional with experience in virtual and in-person support for major Nigerian organizations, handling inquiries via phone, email, and live chat. I resolve customer issues with strong communication, accuracy, and troubleshooting in fast-paced environments, while maintaining service standards.

In my current role as a Customer Care Associate at Union Bank Of Nigeria, I support walk-in customers with account issues, card requests, and mobile banking complaints, using the bank’s CRM system to log complaints and track resolutions. Previously, I worked as a Virtual Support Assistant with Jumia Nigeria (remote), managing inquiries via email and live chat and creating and closing tickets with helpdesk software, and as a Customer Service Representative at MTN Nigeria, handling high-volume customer calls and resolving data, airtime, and subscription inquiries. I also served as a Tutor (NYSC), teaching Mathematics and Physics and providing after-school tutorials.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Associate

Current

Union Bank of Nigeria

Jan 2024 - Present (2 years 6 months)

Provided frontline support to walk-in customers for account issues, card requests, and mobile banking complaints. Logged and tracked complaints in the bank’s CRM system while ensuring KYC/AML compliance and proper documentation.

Customer Support Account Support Card Requests Mobile Banking Complaint Tracking System KYC AML Documentation Customer Satisfaction

Virtual Support Assistant

Jumia Nigeria

Jan 2022 - Jan 2023 (1 year)

Handled customer inquiries via email and live chat, providing updates on orders, returns, refunds, and delivery timelines. Created and closed tickets using helpdesk software and coordinated with logistics and sellers to resolve issues.

Virtual Support Email Support Live Chat Returns Ticket Management

Tutor

Our Lady's High School

Oct 2021 - Oct 2022 (1 year)

Tutored senior secondary students in Mathematics and Physics and provided after-school tutorials based on student needs. Supported students’ understanding of the practical applicability of engineering.

Tutoring Mathematics Physics After School Instruction

Customer Service Representative

MTN Nigeria

Jan 2020 - Jan 2021 (1 year)

Resolved high-volume customer calls related to data, airtime, and subscriptions, using CRM tools to document and escalate complex cases. Provided step-by-step support for SIM, connectivity, and account issues.

Call Handling Customer Service CRM Data Support Subscriptions Connectivity Issues Customer Escalation