Feyisayo Adam
@feyisayoadam
Customer Support Representative at Roqqu Limited, improving satisfaction by 90% and reducing repeat queries by 85%.
NigeriaWhat I'm looking for
At Roqqu Limited, I support users through live chat and meet 98%+ SLA targets. I follow up to resolve issues, improving satisfaction by 90%.
I work with compliance and tech teams to resolve complex complaints and maintain records that support compliance and protect user funds. I also analyze customer feedback trends, helping reduce repeat queries by 85%.
At United Bank for Africa, I handled customer issues by phone, email, and social media. I logged and escalated transaction complaints, and collaborated with team members to reduce pending customer cases by 85%.
As a Physical and Health Education Instructor (NYSC) at Saint Joseph Secondary School, I taught and prepared over 70 students for national exams, with an 85% pass rate. I also organized health awareness sessions and extracurricular activities.
Experience
Work history, roles, and key accomplishments
Customer Support
Roqqu Limited
Oct 2024 - Present (2 years 1 month)
Delivered prompt and accurate support via live chat, consistently meeting 98%+ SLA targets. Followed up proactively with users to ensure issue resolution, improving satisfaction by 90%.
Customer Call Center Agent
United Bank for Africa
Feb 2023 - Oct 2024 (1 year 8 months)
Handled customer issues via calls, emails, and social media, ensuring swift resolution. Logged and escalated transaction complaints, reducing backlog during the Naira redesign.
Physical and Health Education Instructor
Saint Joseph Secondary School
Apr 2022 - Feb 2023 (10 months)
Taught and prepared over 70 students for national exams, with an 85% pass rate. Organized health awareness sessions and extracurricular activities.
Education
Degrees, certifications, and relevant coursework
Adekunle Ajasin University
Bachelor of Science, Health Education
Grade: Second Class Honours (Upper Division)
B.Sc. (Hons) Health Education with Second Class Honours (Upper Division), completed in 2021.
College of Health Science and Technology, Ijero-Ekiti
National Diploma, Environmental Health
National Diploma in Environmental Health Technician, completed in 2016.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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