Wisdom Dominic

I’m a driven, customer-focused Dispatch & Support Specialist with 2+ years of experience in high-volume environments. I coordinate service requests, resolve inquiries via chat, email, and live support, and maintain a strong first-contact resolution rate.

I’ve exceeded monthly sales targets by upselling travel products during customer support interactions, while handling up to 60 customer contacts per day. I’m comfortable using CRM tools to log activities, track pipeline performance, and manage changes, cancellations, and refunds without compromising customer satisfaction.

In remote client support, I scheduled 30+ patient appointments daily, coordinated schedules for multiple providers per shift, and maintained 98–99% accuracy in EHR documentation. I prioritize emergency triage, HIPAA-compliant handling of sensitive data, and escalations that protect continuity of care.