Open to opportunities

Olaoluwa Okedeyi

@olaoluwaokedeyi

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Customer support specialist and executive assistant delivering reliable remote operations and client success.

Nigeria

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What I'm looking for

I seek a remote or hybrid role where I can apply customer support and executive assistance skills, improve operations, and grow with a collaborative team.

I am a Customer Support Specialist and Executive Assistant with over five years of experience delivering high-quality customer service, managing client communications, and supporting remote operations. I excel at responding to inquiries, resolving complaints, and maintaining strong client relationships across phone, email, and digital platforms.

My background includes coordinating travel bookings and ticketing, dispatching delivery orders, and handling logistics and administrative duties for both startups and established companies. I maintain accurate records, leverage CRM and reservation systems, and provide timely updates to clients and internal teams.

I work well with remote teams, prioritize tasks effectively, and bring strong organizational and communication skills to every role. I am committed to improving customer satisfaction and operational efficiency through attention to detail and consistent follow-through.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

GHI Asset

Jan 2023 - Present (3 years 2 months)

Managed customer communications via phone and email, assisted clients with travel bookings and ticketing, and maintained booking records while resolving customer concerns to preserve high satisfaction.

Ticketing CRM Travel Coordination Order Processing Data Entry Complaint Resolution Customer Support

Remote Customer Support Specialist

TGR Liaison Driver Dispatch

Jan 2024 - Jan 2025 (1 year)

Provided remote support via phone, email, and digital channels, handled inquiries and complaints, dispatched delivery orders to drivers, and provided real-time order updates to customers.

Remote Support Dispatch Coordination CRM Digital Communication

Logistics Coordinator

Bake and Bite

Jan 2021 - Jan 2023 (2 years)

Coordinated logistics activities including order tracking and delivery updates, managed calendars and vendor communications, and performed administrative data entry to support operations.

Logistics Coordination Virtual Assistance Calendar Management Data Entry Scheduling

Executive Assistant

Standard Alliance Plc

Jan 2016 - Jan 2019 (3 years)

Managed executive calendars, travel arrangements, and confidential correspondence while supporting senior leadership with administrative and operational tasks.

Executive Support Travel Coordination Calendar Management Administrative Support Microsoft Office Time Management

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Higher National Diploma, Business Administration & Management

Completed a Higher National Diploma (HND) in Business Administration & Management, covering administrative and managerial coursework relevant to business operations.