BENEOWAJI CLIFFNJAH

I’m a highly organized, self-motivated Remote Dispatcher/Customer Service Specialist with 3 years of experience supporting service-based operations. I specialize in customer communication, job scheduling, and real-time dispatch coordination.

In my current role, I manage 50+ inbound/outbound calls and online inquiries daily. I coordinate daily schedules for 5-10 mobile technicians using cloud-based dispatch software, averaging 15 closings, while staying professional under pressure when resolving disputes or urgent service issues.

I maintain detailed service notes with CRM systems to support seamless team collaboration and ensure accurate billing by verifying job details. I also process invoices, confirm payments, and assist management with reporting, daily performance tracking, and documentation.

I’m proficient in CRM platforms, VoIP systems, GPS dispatch software, email support, and workflow management tools to improve response times, streamline operations, and deliver seamless customer service in remote environments. I bring strong ethical standards, confidentiality, active listening, and proactive problem-solving to every interaction.