Open to opportunities

WINROSE TAMARO

@winrosetamaro

Message

Administration Manager with 10+ years driving efficient operations, HR support, and customer-focused service.

Kenya

Message

What I'm looking for

I’m looking for an organization where I can lead administration and operations with strong people-first leadership—improving processes, supporting staff and HR needs, managing vendors and resources, and ensuring excellent customer service through accountability and continuous improvement.

I’m a dynamic, people-centered Administration Manager with over 10 years of experience spanning administration, customer service, and human resource management across private-sector and NGO settings. I’m known for fostering supportive workplaces while delivering excellent service through teamwork, accountability, and a strong community focus.

At Kenya National Farmers Federation (KENAFF), I oversee daily administrative operations for head and county offices. I manage transport scheduling and vehicle compliance, supervise vendor contracts and procurement for accountability and cost efficiency, and conduct quality checks to resolve discrepancies quickly.

I’ve also driven operational improvements by implementing Standard Operating Procedures (SOPs) that improved consistency and turnaround time. Along the way, I’ve initiated process improvements that strengthened staff morale and overall operational performance.

Earlier in my career, I built customer and partner relationships as an Account Manager/Customer Service professional at Sketchers Design Promoters Ltd., coordinating client engagement and marketing to strengthen retention and partnerships. I also bring experience from Wells Fargo as a Technical Administrator—coordinating teams and clients, managing supplier accounts and inventory, and supporting staff training—plus retail leadership from Safaricom, where I mentored teams, controlled budgets and stock, and earned recognition for exemplary customer service.

Experience

Work history, roles, and key accomplishments

Administration Manager

Kenya National Farmers Federation (KENAFF)

Feb 2023 - Jan 2025 (1 year 11 months)

Oversaw daily administrative operations for head and county offices, including transport scheduling and vehicle compliance. Managed vendor contracts and procurement, implemented SOPs, and led process improvements to enhance staff morale and operational performance.

Office Operations Vehicle Utilization and Compliance Vendor Contract Management Procurement SOPs Process Improvement Staff Coordination Communication Skills

Account Manager / Customer Service

Sketchers Design Promoters Ltd.

Nov 2014 - Sep 2019 (4 years 10 months)

Maintained client relationships to ensure satisfaction and retention while coordinating client engagement and marketing initiatives. Partnered with operations teams to improve service efficiency and supported business development and CSR programs.

Customer Relationship Management Client Engagement Stakeholder Management Business Development CSR Team Coordination Communication Skills

Technical Administrator

Wells Fargo Ltd.

Sep 2012 - Jul 2013 (10 months)

Coordinated communication between technical teams and clients to support timely service delivery. Managed supplier accounts, procurement and inventory availability, and prepared proposals and tender documents.

Procurement Inventory Management Proposal Writing Systems Training Microsoft Office

Retail Manager

Safaricom Ltd.

Sep 2010 - Mar 2012 (1 year 6 months)

Directed retail operations and worked toward monthly and annual sales targets. Mentored teams, managed budgets and cash flow, and controlled stock levels to improve operational efficiency and customer satisfaction.

Retail Operations Management Sales Targets Customer Service Operational Excellence Communication Skills

Retail Supervisor

Safaricom Ltd.

Mar 2008 - Sep 2010 (2 years 6 months)

Led retail teams to deliver high-quality customer service and meet revenue goals. Improved floor management processes to reduce queues and provided coaching and performance monitoring to maintain service standards.

Team Leadership Customer Service Floor Management Process Improvement Queue Reduction and Customer Experience Operational Planning Communication Skills

Education

Degrees, certifications, and relevant coursework

Institute of Personnel Management

Higher Diploma in Human Resource Management, Human Resource Management

2006 - 2007

Completed a Higher Diploma in Human Resource Management. Built foundational HR knowledge and practical capabilities for supporting staff and organizational operations.

Moi University

Bachelor of Education, Economics & Mathematics

Earned a Bachelor of Education in Economics & Mathematics from Moi University. Prepared for teaching and education-focused application of economic and mathematical concepts.