Open to opportunities

Tricia Ngeno

@triciangeno

Message

I improve office operations, payroll, reporting, and customer service across administrative and banking teams.

Kenya

Message

What I'm looking for

I'm looking for an operations or administration role where I can improve workflows, manage teams, strengthen customer service, and support business decisions through accurate reporting and efficient processes.

I've led administration and operations at Chemartin Tea Co. Ltd., improving workflow processes, automating client correspondence and record tracking, and producing production and employee performance reports for business decisions.

I managed office inventory, compliant financial records, schedules, physical and digitized files, and monthly payroll for 400 employees.

Previously, at Imperial Bank Ltd., I built customer relationships, supported sales growth, analyzed customer data, and compiled loan applicants' financial information. At JPMorgan Chase Bank, I managed customer service workflows, mentored associates, resolved complaints, and partnered with sales, finance, and operations teams to improve outcomes.

I'm grounded in operations management, employee management, training, payroll and budgeting, documentation, reporting, sales, and software development.

Experience

Work history, roles, and key accomplishments

Administration Manager

Chemartin Tea Co. Ltd.

Jan 2010 - Dec 2019 (9 years 11 months)

Oversaw office inventory activities, maintained financial records, prepared production and performance reports, and completed monthly payroll for 400 employees. Established efficient workflow processes and improved office operations through automation.

Operations Management Inventory Management Financial Record Keeping Payroll Reporting Workflow Optimization Staff Scheduling Process Improvement