Winona Mugandiwa
@winonamugandiwa
I improve guest experiences through service delivery, cross-team coordination, and hospitality operations.
IndonesiaWhat I'm looking for
At Accor's Peppers Seminyak in Bali, I supported guest experiences across pre-arrival, in-house, and post-stay service, including VIP arrivals, personalised stays, and special events.
I monitored OTA and TripAdvisor feedback, engaged guests proactively, and shared service issues with relevant teams to improve satisfaction. My dissertation analysed year-long guest feedback and service-quality trends at Peppers Seminyak, with findings welcomed by management for strengthening guest experience.
Through student leadership roles at My Pond Hotel and hospitality studies at Stenden South Africa, I've supervised housekeeping standards, coordinated room servicing with Front Office and Maintenance, and built a practical foundation in hotel operations.
Experience
Work history, roles, and key accomplishments
I was Guest Experience agent with an Accor 5 Star property in Bali Indonesia. Handling guest stay, guest complaints, check in and checkout and booking guest activities.
Education
Degrees, certifications, and relevant coursework
Stenden University
Bachelor Of Commerce, Hospitality Management
2021 - 2025
Activities and societies: Business Management Spa Business Management Guest Services
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
Interested in hiring Winona?
You can contact Winona and 90k+ other talented remote workers on Himalayas.
Message WinonaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
