Winnie Wanza
@winniewanza
Experienced service advisor with a strong background in automotive management.
KenyaWhat I'm looking for
With eight years of experience in the automotive industry, I have honed my skills in service administration and customer care. My journey began with a diploma in automotive engineering, which laid the foundation for my career. I am currently pursuing a Bachelor of Commerce in supply and procurement management, further enhancing my business acumen.
In my role as a Service Advisor at Toyota by CFAO Motors, I manage workshop expenses, ensure timely maintenance, and provide exceptional customer service. My ability to handle customer complaints and provide professional advice on vehicle maintenance has been key to my success. I am dedicated to continuous improvement and thrive in team environments, always looking for ways to inspire others and drive results.
Experience
Work history, roles, and key accomplishments
Service Admin / Service Advisor
Toyota by CFAO Mobility
Sep 2019 - Present (5 years 9 months)
Responsible for managing workshop expenses, ensuring equipment maintenance, and providing exceptional customer service. Duties include processing invoices, managing customer credit accounts, and offering professional advice on vehicle maintenance. Focused on efficient job card preparation and timely follow-ups.
Service Advisor
Toyotsu Service Centre
Oct 2015 - Aug 2019 (3 years 10 months)
Managed service operations including job costing, invoice generation, and performance analysis. Responsible for cash sales accounts and preparing monthly branch reports. Ensured high standards in customer service and efficient handling of service requests.
Operational Technician
Kenya Vehicle Manufacturer
Oct 2014 - Sep 2015 (11 months)
Worked as an operational technician, focusing on vehicle assembly and maintenance processes. Ensured quality control and adherence to safety standards in the manufacturing environment.
Service Advisor
Thika Motor Dealer
Mar 2014 - Aug 2014 (5 months)
Provided customer service and support in a fast-paced automotive environment. Responsibilities included managing service requests, processing payments, and ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
TNThe University of Nairobi
Bachelor of Commerce, Supply and Procurement Management
2021 -
Pursuing a Bachelor of Commerce with a focus on supply and procurement management, gaining knowledge in business principles and practices.
UNUniversity of Nairobi
Certificate, Public Relations
2019 - 2020
Completed a Certificate in Public Relations, focusing on communication strategies and public engagement.
The Maasai National Polytechnic
Diploma, Automotive Engineering
2011 - 2013
Earned a Diploma in Automotive Engineering, acquiring technical skills in vehicle maintenance and repair.
Mwangaza Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2007 - 2010
Completed Kenya Secondary Certificate Education, laying the foundation for further education and professional development.
Availability
Location
KenyaAuthorized to work in
Job categories
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