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Njeri Maina

@njerimaina

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Dedicated administrative professional with strong customer service skills.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a committed job seeker with a strong background in management and customer service. My experience spans various roles, including Freight Agent and Administrative Officer, where I have honed my skills in problem-solving, communication, and organization. I thrive in fast-paced environments and am dedicated to providing exceptional service to clients.

Throughout my career, I have developed and maintained relationships with key stakeholders, coordinated logistics, and managed administrative tasks efficiently. My educational background in Project Management and Information Technology complements my practical experience, allowing me to approach challenges with a strategic mindset. I am passionate about enhancing organizational brands and delivering memorable experiences to customers.

Experience

Work history, roles, and key accomplishments

Freight Agent

Tony Express

Jan 2023 - Mar 2024 (1 year 2 months)

Developed and maintained relationships with shippers, carriers, and logistics partners in the United States. Secured and negotiated freight rates to maximize profit margins while coordinating the transportation process from pickup to delivery.

Logistics Coordination Customer Relationship Management Compliance Management

Administrative Officer

Glorious Grace Community Empowerment Program

Apr 2016 - Dec 2022 (6 years 8 months)

Maintained digital records, managed team calendars, organized meetings and events, and assisted in project execution to achieve objectives. Facilitated logistics for research teams and prepared clear documentation for future reference.

Records Management Event Coordination Communication Skills Team Management

ICT Support Officer

Kenya Institute of Management - School of Management

May 2009 - Feb 2015 (5 years 9 months)

Provided technical support to users, managed user accounts, and ensured the efficient operation of desktop computers and network devices. Implemented preventive maintenance and training programs to enhance user proficiency.

Technical Support User Training Network Management Preventive Maintenance Programs IT Infrastructure Analysis

Administrative Assistant

Eldoret Express Company

Jun 2004 - Mar 2009 (4 years 9 months)

Ordered office supplies, planned meetings, assisted in report preparation, and acted as a point of contact for clients. Maintained contact lists and reconciled expense reports.

Office Management Report Preparation Client Communication Expense Management

IT Assistant

United States International University - Africa

Jun 2002 - Apr 2004 (1 year 10 months)

Updated student records, performed hardware and software installations, and provided general PC support to students and staff. Handled troubleshooting and maintenance of PCs.

Record Maintenance Hardware Software Installation And Troubleshooting Installation Troubleshooting

Education

Degrees, certifications, and relevant coursework

The University of Nairobi

Master of Science, Project Management

2017 - 2018

Pursued a Master's degree focusing on project management and planning, equipping myself with advanced skills in managing projects effectively and efficiently.

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

2005 - 2008

Completed a Bachelor's degree in Information Technology, gaining comprehensive knowledge in computer systems, programming, and information management.