Edward Kamau
@edwardkamau
Customer relations leader specializing in collections and portfolio management.
KenyaWhat I'm looking for
I am a customer relations leader with seven years' experience delivering exceptional support via phone and email, with a focus on collections, recoveries, portfolio management, credit risk and relationship management.
Throughout my career I have driven growth in personal accounts and loan books, led collection teams, implemented credit policies, and ensured compliance with AML/KYC standards while resolving customer complaints professionally and promptly.
I value teamwork, integrity and attention to detail, and I continuously strive to improve customer satisfaction, loyalty and collection efficiency through coaching, process improvements and disciplined reporting.
Experience
Work history, roles, and key accomplishments
Relationship Manager
Kingdom Bank Limited
Jan 2021 - Aug 2025 (4 years 7 months)
Managed relationships and grew personal accounts and loan book, meeting sales targets for deposits and personal loans while ensuring AML/KYC compliance and improving customer retention.
Debt Collection Team Leader
Faap General Merchants
Aug 2015 - Dec 2020 (5 years 4 months)
Led a collections team handling receivables for financial and commercial clients, achieving agreed collection rates through calls, emails, field visits and negotiated repayment plans.
Senior Loan/Collection Officer
Fourth Generation Capital
Jan 2012 - Jul 2015 (3 years 6 months)
Managed loan recovery and appraisal processes, tracked arrears and prepared reports and recommendations on bad debts to improve recovery rates and credit control performance.
Education
Degrees, certifications, and relevant coursework
KUKampala International University
Bachelor of Human Resource Management, Human Resource Management
Completed a Bachelor of Human Resource Management focusing on HR principles, employee relations, and organizational development.
KUKampala International University
Certificate (Cisco CCNA), Computer Networking
Completed a Certificate in Networking (Cisco/CCNA) covering networking fundamentals, routing and switching, and Cisco technologies.
Availability
Location
KenyaAuthorized to work in
Job categories
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