Open to opportunities

christine Gesare

@christinegesare

Message

I am a detail-oriented credit operations professional improving portfolio quality and compliance.

Kenya

Message

What I'm looking for

I seek credit operations or call-centre leadership roles where I can lead teams, improve processes, ensure compliance, reduce delinquency through data-driven actions, and grow into broader operational responsibilities.

I am a detail-oriented and proactive credit operations professional with over four years of experience in credit administration, account management, and call centre leadership.

I have overseen day-to-day call centre operations, ensured SLA compliance, acted as a primary point of contact for client escalations, monitored team KPIs, and presented performance reports to senior management.

I specialize in post-approval credit control, delinquency monitoring, loan documentation review, and risk mitigation, with a track record of enforcing compliance and improving portfolio quality.

I enjoy coaching teams, driving process improvements, and using data to recommend operational changes; I hold a Bachelor of Commerce in Accounting and completed CPA Section 1.

Experience

Work history, roles, and key accomplishments

Supervisor - Call Centre

Whitepath Company Limited

Jan 2023 - Jun 2025 (2 years 5 months)

Oversaw day-to-day operations for multiple call centre teams, ensured SLA compliance and improved service quality through KPI-driven coaching; managed client escalations and presented performance reports to senior management.

SLA Management KPIs Workforce Planning Coaching Reporting Performance Management CRM

Team Leader - Call Centre

Whitepath Company Limited

Jan 2022 - Dec 2022 (11 months)

Led a team of call centre agents to meet quality standards and client requirements, managed escalations and recovery strategies, and trained new staff to maintain high customer satisfaction.

Team Leadership Quality Assurance Escalation Management Customer Satisfaction Process Improvement

Team Leader - Credit Analyst

Brohurst Company Limited

Aug 2021 - Jan 2022 (5 months)

Oversaw delinquency reporting and collection task allocation, implemented action plans for high-risk accounts, and ensured operational compliance to mitigate credit losses.

Delinquency Reporting Collections Credit Analysis Risk Mitigation Compliance Escalation Management Reporting Accounts Receivable

Accounts Assistant

Kenya School of Government

Dec 2020 - Aug 2021 (8 months)

Supported accounts receivable and reconciliations, assisted with documentation and tracking of financial transactions to ensure timely payment processing.

Accounts Receivable Reconciliations Payment Processing Excel Reporting Data Entry