sharon wanjiku
@sharonwanjiku
Criminologist and credit portfolio specialist focused on customer relations.
KenyaWhat I'm looking for
I am a criminologist with 2½ years of hands-on experience in credit portfolio management, loan appraisal, underwriting, collections and customer service. I combine analytical skills, risk assessment and strong communication to manage portfolios, support teams and ensure compliance with industry standards.
My background includes leadership as a business team leader, collections officer and loans officer with proven success meeting disbursement and collection targets, improving agent performance and delivering excellent customer care. I pursue roles where I can apply my data management, problem-solving and customer-relationship expertise to drive portfolio health and sustainable growth.
Experience
Work history, roles, and key accomplishments
Collections Officer
Phoenix Capital Limited
Mar 2024 - Dec 2024 (9 months)
Managed client portfolios to meet monthly collection targets through monitoring repayments, negotiating repayment plans for distressed borrowers, and ensuring compliance with company policies to maintain a healthy loan book.
Loans Officer
4G Capital Limited
Jun 2023 - Feb 2024 (8 months)
Processed loan applications and managed inbound/outbound customer calls, entering client data, assessing affordability, and supporting rapid loan disbursements while generating new sales from networks.
Probation Officer Attaché
Thika Subcounty Probation Office
Jul 2022 - Oct 2022 (3 months)
Supported probation and aftercare services by assisting with case documentation, community supervision tasks and report filing to support rehabilitation and case management processes.
Business Team Leader
Progressive Credit Limited
Led branch sales and portfolio activities, meeting monthly targets for disbursements, collections and client acquisition while implementing sales strategies and underwriting loan appraisals to mitigate credit risk.
Education
Degrees, certifications, and relevant coursework
KUKaratina University
Bachelor of Arts, Criminology, Criminal Justice and Public Safety
2019 - 2023
Grade: Second Class Honours, Upper Division
Completed a Bachelor of Arts in Criminology, Criminal Justice and Public Safety with second class honours, upper division.
St. Bhakita Kiburia Girl's High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Completed the Kenya Certificate of Secondary Education.
Ithanga Primary School
Kenya Certificate of Primary Education, Primary Education
2007 - 2014
Completed the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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