Open to opportunities

Winnie Bodibe

@winniebodibe

Message

Dedicated banking professional with strong project management skills.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with a strong academic background in banking, currently pursuing a Bachelor of Accounting Sciences in Internal Auditing. My hands-on experience spans project management, credit control, customer service, and administrative roles within the banking sector. I pride myself on my ability to manage projects effectively, ensuring that objectives and deadlines are consistently met.

Throughout my career, I have successfully led various projects across multiple branches, demonstrating my capability to collaborate with team members and stakeholders to achieve desired outcomes. My experience in credit control has honed my skills in proactive debt management and customer service, allowing me to exceed client expectations while maintaining a focus on quality assurance and compliance.

I am passionate about continuous learning and professional growth, and I am eager to contribute my skills and knowledge to a dynamic team that values innovation and excellence in the banking industry.

Experience

Work history, roles, and key accomplishments

Scanning Project Team Leader

Standard Bank

Oct 2022 - Nov 2023 (1 year 1 month)

Managed scanning projects across various branches, ensuring project objectives, deadlines, and time constraints were met. Collaborated with floor managers for file filling and conducted quality assurance checks on scanned files.

Project Management Quality Assurance Data Management Communication Stakeholder Management Microsoft Excel Confidentiality

Administrator / Credit Controller

Altron Bytes People Solutions

Mar 2022 - Aug 2022 (5 months)

Managed proactive debt collection and ensured timely payment from debtors. Processed and reconciled debtors, and set up new debt acknowledgement and repayment plans.

Debt Collection Accounts Receivable CRM Software Payment Processing

Call Centre Agent (Inbound)

Altron Bytes People Solutions

Mar 2021 - Feb 2022 (11 months)

Handled inbound calls for beneficiaries, addressing customer needs and identifying risk applications. Responded to customer queries via phone, email, and live chat, resolving complaints and escalating complex issues.

Customer Service Conflict Resolution CRM Software Email Communication Live Chat Support Data Entry

Branch Consultant

Finbond Mutual Bank

Jul 2019 - Apr 2020 (9 months)

Communicated with third-party entities and clients, verifying employment status to prevent bank fraud. Handled complaints promptly, completed daily and monthly reports, and assisted with client account reconciliation.

Banking Operations Fraud Detection Data Management Financial Reporting Account Reconciliation

Administrator / Data Capturer

Absa Bank

Oct 2017 - Dec 2017 (2 months)

Captured annual credit limit increases and created Excel spreadsheets for RTS. Utilized various internal systems including Odp, Camps, Content, and Sybrin for data management.

Data Entry Microsoft Excel Administrative Support Data Management

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Accounting Science, Internal Auditing

Currently pursuing a Bachelor of Accounting Science with a specialization in Internal Auditing. This program is enhancing my understanding of financial principles and auditing practices.

Alison

Certificate, Accounts Receivable Management

Completed a certificate in Accounts Receivable Management. This certification provided specialized knowledge in managing accounts receivable processes.

University of South Africa

Higher Certificate, Banking

Obtained a NQF Level 5 Higher Certificate in Banking. This qualification provided a strong foundation in banking operations and principles.

Oxbridge Academy

Certificate, Call Centre Operations

Earned a Call Centre Operations Certificate. This certificate equipped me with essential skills for effective call center management and customer service.