LJ
Open to opportunities

Leora Joseph

@leorajoseph

Seasoned banking professional with over 9 years experience.

South Africa
Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I am a seasoned banking professional with over 9 years of experience in the financial sector, specializing in client interaction and problem-solving. My career has been marked by a commitment to delivering outstanding customer service and enhancing organizational efficiency. At First National Bank, I excelled as an Administrator, where I was responsible for managing client correspondence and ensuring client satisfaction through effective communication. My ability to foster robust interdepartmental communication has been pivotal in maintaining high service standards.

Throughout my tenure at Standard Bank, I have held various roles, including Teller and ATM Custodian. In these positions, I not only enhanced customer experiences but also ensured secure transactions and managed cash handling with precision. My dedication to compliance and attention to detail were crucial in maintaining FICA standards and processing client data accurately. I am eager to bring my skills and positive impact to a new team, contributing to a culture of excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

SB

Teller

Standard Bank

May 2023 - Sep 2023 (4 months)

In my role as a Teller, I enhanced customer experience by addressing needs and ensuring satisfaction. I managed cash handling, deposits, and withdrawals while ensuring secure transactions.

FB

Administrator

First National Bank

Sep 2022 - Feb 2023 (5 months)

As an Administrator, I ensured FICA compliance through diligent KYC maintenance. I balanced customer service with strict profile controls and processed client data accurately.

SB

Teller

Standard Bank

Aug 2015 - Jun 2022 (6 years 10 months)

In my role as a Teller, I engaged customers effectively to meet their needs. I handled cash transactions and resolved a range of customer account inquiries.

SB

ATM Custodian

Standard Bank

Jan 2017 - Jun 2022 (5 years 5 months)

As an ATM Custodian, I managed ATM keys and replenished ATMs to ensure cash availability. I maintained ATMs and monitored them for technical issues.

Education

Degrees, certifications, and relevant coursework

CS

Cornerstone Performance Solutions

National Certificate, Banking

2023 - 2024

Completed a National Certificate in Banking, focusing on the essential skills and knowledge required for a successful career in the banking sector.

Tech stack

Software and tools used professionally

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Leora Joseph - Administrator - First National Bank | Himalayas