Hlayisani Clementine Vava
@hlayisaniclementinev
Dedicated fraud analyst with extensive banking experience.
South AfricaWhat I'm looking for
I am a dedicated professional with a strong background in fraud analysis and banking. With over seven years of experience at Standard Bank, I have honed my skills in minimizing risks and losses related to fraudulent activities. My journey began as an Inbound Fraud Agent, where I developed a keen eye for detail while monitoring client accounts and confirming transactions. This role laid the foundation for my current position as a Transactional Fraud Analyst, where I engage with clients to understand fraud incidents and prepare comprehensive investigative reports.
Throughout my career, I have consistently demonstrated my ability to build trust with clients, ensuring they feel supported during challenging situations. My experience spans various roles, including Universal Banker Trainee and Digital Fraud Investigation Assistant, where I have successfully managed card risks and assisted clients with home loan service queries. I pride myself on my strong communication skills and my commitment to providing exceptional service, which has been instrumental in my professional growth.
Experience
Work history, roles, and key accomplishments
Transactional Fraud Analyst
Standard Bank
Dec 2022 - Present (2 years 6 months)
Engaged with clients to understand fraud incidents, provided updates on case progress, and built trust, especially with vishing victims. Gathered information and evidence, requested external data like affidavits and sim swap info, and prepared accurate investigative reports.
Universal Banker Trainee
Standard Bank
Apr 2018 - Present (7 years 2 months)
Managed card services including stopping, reordering, tracing cards, and assisting with transaction information and secure code resets. Handled reversals of outstanding card authorizations and checked for pending transactions for clients and merchants. Assisted with home loan and vehicle finance queries, providing statements, tax certificates, and activating access bond facilities.
Digital Fraud Investigator (Assisting)
Standard Bank
Jul 2021 - Sep 2021 (2 months)
Engaged with clients to understand fraud incidents, provided updates on case progress, and built trust, especially with vishing victims. Gathered information and evidence, requested external data like affidavits and sim swap info, and prepared accurate investigative reports.
Inbound Fraud Agent
Standard Bank
Sep 2013 - Mar 2020 (6 years 6 months)
Monitored accounts and confirmed transactions to minimize risk and losses from client cards, opening fraud cases for card and online fraud. Confirmed source of funds with clients, deregistered them from internet banking, and consulted with agent banks to secure fraudulently sent funds.
Education
Degrees, certifications, and relevant coursework
BOPHELO IMPILO PRIVATE SCHOOL
Matric, General Studies
Completed secondary education, achieving a Matric certificate.
CORNERSTONE
Certificate, Call Centre Administration and Computer Literacy
Studied call centre administration and computer literacy, covering service, communication, managing calls effectively, telephone techniques (inbound & outbound calls), sales skills, and debt collections. Gained proficiency in Microsoft Word and Excel.
DAMELIN
Certificate, Business Administration and Management
Completed studies in Business Administration and Management.
UJUNIVERSITY OF JOHANNESBURG
Degree, Criminal Justice and Forensic Investigation
Pursued studies in Criminal Justice and Forensic Investigation.
CORNER STONE
Certificate, Banking
Obtained a Banking Certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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