Hlayisani Clementine Vava

Engaged with clients to understand fraud incidents, provided updates on case progress, and built trust, especially with vishing victims. Gathered information and evidence, requested external data like affidavits and sim swap info, and prepared accurate investigative reports.

Managed card services including stopping, reordering, tracing cards, and assisting with transaction information and secure code resets. Handled reversals of outstanding card authorizations and checked for pending transactions for clients and merchants. Assisted with home loan and vehicle finance queries, providing statements, tax certificates, and activating access bond facilities.

Engaged with clients to understand fraud incidents, provided updates on case progress, and built trust, especially with vishing victims. Gathered information and evidence, requested external data like affidavits and sim swap info, and prepared accurate investigative reports.

Monitored accounts and confirmed transactions to minimize risk and losses from client cards, opening fraud cases for card and online fraud. Confirmed source of funds with clients, deregistered them from internet banking, and consulted with agent banks to secure fraudulently sent funds.

Completed secondary education, achieving a Matric certificate.

Studied call centre administration and computer literacy, covering service, communication, managing calls effectively, telephone techniques (inbound & outbound calls), sales skills, and debt collections. Gained proficiency in Microsoft Word and Excel.

Completed studies in Business Administration and Management.

Pursued studies in Criminal Justice and Forensic Investigation.

Obtained a Banking Certificate.